The first rules are the most important and basic, but bear repeating, as they are often forgotten.

When dealing with customer service over the phone

#1 Be nice.
#2 Write everything down.

FiveCentNickel has more in their step-by-step primer. We’ve covered every item individually at some point, but it’s nice to have one handy locale.

Solving Customer Service Problems [Five Cent Nickel]

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