A customer complained to Macy’s about their removal of gay mannequins from Boston window displays in response to a campaign by an anti-gay religious group.
“I have been a Macy’s card holder for many years and have shopped at stores all over the East coast. I will be cutting up my card and returning it to you when my next statement arrives after the fearful homophobia you have expressed in removing your Boston window display. Unforgivable.”
He received this clunker of a boiler plate in response. Do a shot every time they say “gaytarded.” Bolds are ours.
From: Macy’s East Customer Service
Subject: Tell Us What You Think – XXXXX, Mr. Rick
Date: Thu, 8 Jun 2006 15:11:01 +0000
Dear Mr. Sxxxxx:
Macy’s has a long-standing and respected history of support for diversity. Our company philosophy is deeply rooted in diversity and inclusiveness. As such, we support a variety of causes in the communities that we serve. Our commitment and celebration of Gay Pride has been traditionally commemorated in our window displays. Our annual support of Gay Pride Week in Boston and in other cities where we operate clearly demonstrates our commitment to diversity. Macy’s commitment to diversity will continue to be an important part of our company and community outreach as we celebrate Gay Pride festivi! ties th is month and in the future.
Manager Customer And Store Services
Sue McMahon’s Office
For bonus fun, compare this letter to the one they sent those the plastic people protesters. It’s important to use the same voice when speaking out both sides of the mouth.