Illiteracy at Barnes & Noble Deflates Coupon

Shouldn’t the base minimum requirement for a Barnes & Noble clerk be the ability to read?

Apparently not, as John Roth over at Get Rich Slowly discovered. Upon being rewarded with a 10% off coupon, John tried to cash it in, only to find that the clerk had been instructed to apply the coupon only to the cheapest book, not the transaction as a whole. But the clerk was mystified when he quoted the coupon, which clearly read 10% on books transactions.

A manager was eventually summoned to iron the whole thing out, so all’s well that ends well. But John wonders about all the less mathematically gifted customers that day who presented coupons and were summarily ripped-off by the illiteracy of Barnes & Noble’s own employees.

Just goes to show that it isn’t just gummy grandmas who raise stinks at check-outs when their coupons don’t add up.

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  1. RandomHookup says:

    After reading that link, I feel so much better about pitching a bitch over the 30 cents in tax I was charged but shouldn’t have been.

  2. James says:

    I just think it’s Ironicle that in a post about illiteracy your third sentence reads, “Upon being rewarded wit a 10% off coupon,”

  3. And I think it’s ‘ironicle’ that a guy who’s snarkily crowing about ironiclism not only misspelled “ironic” but also mistook a typo for the inability to read or write. But we could do this all day.

  4. sixtoe says:

    This reminds me of the time I ordered a .89 cent hamburger from McDonald’s. When I opened the alleged hamburger wrapper, however, I discovered that the sandwich was not the hamburger I ordered, but rather a cheeseburger (i.e., a hamburger topped with a slice of cheese). Imagine my surprise!

    The situation became even more delicate when I had to point out the indescretion to a co-worker of the clerk, who had to handle the swapping of the replacement sandwich himself. No harm nor foul, I say, as I was dining in the restaurant. But to this day I wonder about the fate of those poor souls who ventured home with their parcel of take-out foodstuffs, eager to devower a chesseless sandwich, only to discover that their fate was much worse than mine.

    This is just one man’s opinion, but shouldn’t the McDonald’s corporation hire employees that are infallable, or at least hire employees that have been personally blessed by the Holy Father so they can at least be perceived as infallable? Sheesh.

  5. ModerateSnark says:

    James!
    Brownlee!

    I think it’s Ironnickel that comes from outer space.

    Glad I could be of help.

  6. michigan.ed says:

    I work at a Barnes & Noble, and a man corrected my English the other day across the counter when I asked him “can I help you?” He said that I could not help him but that I might assist him. He went on to tell me that he expects the respect he gives and that if an employee doesn’t give him the right answer, he just leaves. I think he shouldn’t expect much respect then. My point is that we’re all human and that bookseller misquoting the coupon was probably misinformed by someone else – probably someone in management. We just try to do our jobs the way we’re told to do them – we try to get decent reviews and raises and make people happy. Some people don’t want to be made happy, however. I know one thing – I’ve worked retail far too long to ever be so disrespectful as to question someone’s ability to read when they don’t know every promotion that’s running in a store with over 200,000 items for sale.