Aaron is ditching Wells Fargo. Not out of any animosity toward megabanks or dissatisfaction with their policies, though. He’s just moving to an area where they don’t have any branches. He did what you do when breaking up with a bank: withdrew his money and closed out the account. Well, he tried to. He wanted to. Perhaps he did. But the employee who helped him couldn’t guarantee that a stray old check or a recurring charge he failed to change over wouldn’t bring the closed account back to life, resulting in overdraft charges and a zombie account lumbering around.
The last time that Jen had visited a Bank of America branch, her deposit of more than $3,000 had been credited to the wrong customer, and she was there to make sure that she got her money back. A branch manager denied her assertions, denied that there was a mistake, and told her that she must have deposited the money in another bank. There was no other reasonable explanation…or so it seemed until she pulled out the receipt from her deposit. Oh. She closed her account that day, and assumed that her relationship with Bank of America was now over. She was incorrect.