you’re time is not valuable to us

Jason's chat with Comcast was full of unwanted upsell text.

It Takes 1,600 Words, 1 Hour, And 2 Chat Support Reps For Comcast To Tell Man He Can’t Get Service

Like it or not (and we know that some of you don’t), the use of online chat for customer support isn’t going away. It allows a CSR to work with multiple customers at once, copy/paste ready-made scripts, overcomes some of the language and accent barriers involved with internationally outsourced call centers, and can often easily be saved as a permanent record of the conversation. But if it’s going to be the future of customer service, online chat needs to get its head out of its rectum. [More]