Last year, people around the country rallied behind two Walmart employees who they believed were unfairly fired for redeeming $5.10 in discarded soda cans and for waiting half-an-hour to turn in $350 dollars he found in the parking lot. Now, consumers are once again showing support for another cashier of the big box retailer who says he was fired for hugging customers and discounting a jug of tea. [More]
Automakers demand nothing but perfection. No, no, not necessarily from their employees or their dealerships. They demand perfection from us consumers when we respond to surveys about the service at the dealership. It turns out that bad scores can cost dealerships and even individual salespeople a lot of money, and dealerships will ban bad survey-takers from doing business with them. [More]
McDonald’s and supplier Tyson Foods are promising to stop working with a Tennessee chicken farm after an animal rights group released images from hidden cameras showing alleged mistreatment of the birds.
For several years now, Consumerist has reported on variety of stories where a former Walmart employee says they were fired either stopping a shoplifter or defending themselves in an altercation with customers. The latest such incident involves the manager of an Alabama Walmart who claims he was dismissed after stopping an alleged repeat offender from shoplifting again. [More]
After removing CEO Dov Charney from his post back in June, American Apparel says it’s officially finished with the company founder. After investigating Charney for “alleged misconduct and violations of company policy,” the company said “it would not be appropriate for Mr. Charney to be reinstated as CEO or an officer or employee.”
UPDATE: Consumerist spoke over the phone with a Walmart spokeswoman who says that after taking a step back and taking another look at the situation, the company has offered the worker his job back. [More]
The New York State attorney general’s office filed a civil lawsuit over the weekend against Donald Trump’s eponymous school, where he had touted expert instructors ready to take students to new heights in the real estate world, claiming no one learned a thing and that it was just a bunch of false promises and side-swept hairdos. [More]
What some called a heroic save, Walgreens has found reason to terminate the job of a night-shift pharmacist. Jeremy Hoven fired his handgun during an armed robbery at a store in Benton Township, Mich. and was subsequently fired.
A court has ruled that the man who was fired after he charged his Segway at work for 1.5 hours was wrongfully terminated. His boss asked him to remove the unit from the power source and 12 days later he got sacked for “stealing electricity.” The amount of power he absconded with was estimated to be of 2 cents in value.
This site, when it all comes down to it, features the CSR as protagonist. Sometimes he’s the hero, bending company bureaucracy, flouting his own training because he feels sympathy. More often, he’s the anti-hero, speaking in circles and thwarting any attempt to get satisfaction from a customer. But it’s all about the CSR.