Imagine that one day you notice that a box from which several Comcast connections sprout has recently become home to a nest of birds. Probably not a good thing for folks’ cable and Internet connections, but it seems like something that should be easily resolved with a simple e-mail to Comcast, right? Well, welcome to Kabletown… [More]
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Study: Virgin America Keeps Customers On Hold Longer Than Any Other Airline
By 11.23.11
Holiday travel plans change all the time, meaning lots of people will be spending lots of time on the phone trying to speak to a human being. And according to a new report, passengers on Virgin America should have something to occupy themselves with while waiting on hold, as the average wait time for the carrier is longer than 20 minutes. [More]
Which Industry Has The Worst Customer Service?
By 8.4.10
Here at Consumerist Central, we get a lot of complaints from pissed-off readers about a host of different problems. But looking through all the customer service gripes we get each day, we see that there are 10 industries in particular that represent the lion’s share of reader’s ire. [More]
4 Tips For Getting A Human Customer Service Rep On The Phone
By 7.12.10
We’ve all been there — trapped in the labyrinth of a company’s automated operator, pressing numbers, saying and repeating the nature of your problem, hoping that someone, anyone, will eventually pick up. In an effort to help, the Houston Chronicle’s Frugal Confessions blog put together a helpful run-down of four things you can try. [More]
Poor Customer Service Preventing Home Owners From Modifying Mortgages?
By 8.4.09
There is currently a $75 billion program called MHA or Making Home Affordable, which aims to modify mortgages so home owners can stay in their homes. According to a new report by the Treasury Department, some banks are starting off so slowly that they’ve yet to modify a single mortgage. Others, like Bank of America, have modified only 4% of the eligible mortgages in its portfolio that are 60 or more days delinquent.
