Self-checkout lanes have become a topic of debate in the retail world in recent years. Does it speed up the process and cut down on labor costs, or are they high-maintenance money pits that put people out of work? Are they intended to be used for small purchases of just a few items — or is it perfectly fine to get in line with a full week’s worth of groceries?
you make the call
There is a special type of bad consumer that is the bane of both retail employees and other customers waiting in line — the person who not only blabs away on their phone while waiting in line but also holds things up by refusing to pause their call when they get to the head of the line. So what is the best way to deal with this problem in a way that just won’t slow things down even more?
Fruit-flavored snacks are notorious for their lack of fruit content, but most items with “sorbet” in the name at least use some fruit juice or fruit base. And one might look at the box for Snapple Sorbet Bars and think that the phrase “naturally flavored” implies some fruit content. But a look at the ingredients panel says otherwise.
When does an airline passenger’s attire cross a line and become so offensive they should not be allowed to board? And who determines where that line is drawn? Those are the questions surrounding an incident involving a woman who says she missed her connecting flight because a pilot said her shirt was inappropriate.
If you’re walking down the aisle of a grocery store and a customer only a few feet in front of you accidentally drops a glass jar on the floor, you would have a hard time blaming the store if you got nicked by a piece of glass. But what if that shattered jar had been there for an hour? Thirty minutes? Ten minutes? This is the question that will soon face a jury in a slip-and-fall lawsuit against Target.
Making a copy of a new DVD to send to a loved one stationed overseas with the armed forces is something many people would consider just fine. Making thousands of copies of that same DVD for sale on street corners would likely earn some frowns from the public. But what about someone — especially an adorable nonagenarian World War II vet — who makes thousands of copies for the sole purpose of entertaining the troops?
A woman in California has a brand new, extras-packed Nissan Murano convertible worth a whopping $62,130 sitting unused in her garage. Why? Because she says the car dealership should never have sold the vehicle to her husband, who has been diagnosed with dementia.
Consumerist reader Ed recently had a rather unpleasant experience with a merchant on eBay, so he did what many of us would do — he posted a negative review detailing his problems. But then the seller reached out to him with a proposition.
People often complain that customer service reps sound like — and sometimes are — reading from a script. So while many of us appreciate it when we speak to someone who treats us in a less-stilted fashion, is there a point where a CSR’s tone and diction can become too informal?
When you buy a house, it’s pretty common to be slapped in the face (or kicked in the butt) by hidden costs. What is less common is stumbling upon a substantial stash of cash.
In all the hustle and bustle of holiday shopping, we’re surprised we don’t hear more about shoppers accidentally losing a bag of items they just purchased. But when that happens, is the store responsible for the shopper’s forgetfulness?
Last week, a reader wrote in wanting to hear from the Consumerist hive-mind if he’d been a Bad Consumer by badgering a carwash into giving him some wiper fluid for damage that might not have been the carwash’s fault. Inspired by that post, another reader wants to hear your verdict — and this time it’s a lot pricier than a bottle of wiper fluid.
A growing number of employers are running credit checks on potential hires before making a job offer. Unfortunately, there are a large number of people out there whose credit reports are still marred by the recent and ongoing economic troubles. So does it make sense to consider an applicant’s credit history?
Consumerist reader Lucinda recently went to her local Walmart in Texas, where in addition to dealing with almost no open checkout lines and poor service from the cashiers, she also got stuck behind an extreme couponer who spoiled everyone’s day.
A homeowner in Queens, NY, is none too thrilled after she paid the city more than $1,100 for repair on sidewalk cracks that went un-repaired for more than a decade before she purchased the building in 2008.
An 84-year-old widow recently found out she’s been paying too much property tax on her home for more than two decades because of an error by the original assessor. But the city has only offered to pay her back for one year of the overcharge.