It’s always upsetting when someone steals your packages after they’ve been delivered, but it’s even more of a bummer when the company doing the deliveries apparently puts that package into the hands of the thief. A California shop is pretty steamed at FedEx, claiming the carrier allowed a homeless man to sign for its packages, which have now gone missing. [More]
Customers Claim Period Underwear Company THINX Suddenly Retracted Thousands Of Dollars In Referral Credits
One good way for new companies to spread awareness of their products is to offer referral credits to customers: get a friend to sign up or buy, and you get money to spend with the company. But period underwear company THINX may be rethinking (rethinxing?) its referral program, as some people are now claiming it’s taking back thousands of dollars in credits it doled out to customers and bloggers. [More]
The European Central Bank announced today that hackers have stolen about 20,000 email addresses and an unknown but lower amount of other information like physical addresses and phone numbers from a database serving its website. The information was reportedly lifted from the ECB’s listings of people who register for its events, and isn’t tied to internal ECB systems. [More]
While music fans have been happy to listen to their favorite tunes with Spotify, Rdio, Napster and other streaming services, some of those in the business of actually selling music aren’t so pleased with the results. One distributor has announced it’s pulling 238 indie labels from streaming services.
Mark bought the new Star Wars trilogy Blu-Ray set from Best Buy on release day, but wasn’t aware that it came with some secret double features. Like doubling as a clipboard. A clipboard that Best Buy employees can commandeer at any time after purchase.
John’s wife used Cox’s online customer service chat to negotiate a better deal on their cable service. Usually, this is an effective tactic. Twenty minutes after concluding the chat and signing up, she received a phone call from Cox–canceling the appointment to upgrade service and rescinding the deal. “Technology only goes so far. We are all only human,” the representative told her. Which proves, at least, that the Internet representatives aren’t robots. So that’s something.
As of next Wednesday, you will no longer be able to view any videos you rented or purchased from Google Video. We’ll assume this only directly affects, like, the six of you out there who tried out their service, but it’s still a striking example of how badly consumers are treated when they “buy” DRM-shackled media online. According to boingboing.net, Google’s giving their abandoned customers credits that they have to spend (within 60 days) via Google Checkout.