Here’s what Ted wanted. He already has an XM Radio subscription, and he wanted to buy a replacement radio. His was broken, but Best Buy carries them, and Best Buy stores are everywhere. It couldn’t be that bad, could it? Just stop in, exchange money for radio, leave, walk out. Not so fast, there, Ted: Best Buy needs your name, address, and phone number before they can sell you a radio. And they have no idea why.
Paul reports that there’s good news and bad news as far as the merger of XM and Sirius satellite radio goes. The two companies have not decided to band together and operate as one scary monopolistic entity. The bad news is that the companies seem to be cooperating to confuse customers and turn them off of the idea of satellite radio entirely.
If you have an issue with your Sirius XM Radio service or a billing problem, and vanilla customer service behind the 1-800 number just can’t seem to get it right, no matter how hard you try, you might try emailing the people running the company. Here are their email addresses:
Next time your satellite radio goes on the fritz, use the following magic number to solve your Sirius XM problems…
What does the XM-Sirius satellite radio merger mean for XM customers? Well, according to one customer service rep, it means mean prices are going to roughly double in May. Here’s what she said to one of our tipsters:
This is strictly confidential, but all the paperwork is signed and ready to go, and XM has fully acquired Sirius Radio. Come May, there will be a substantial price increase for XM Radio, as it will, in June or so, host all the Sirius channels. It would be best to simply extend your XM plan as we will honor your current contract price per month before we begin hosting the Sirius stations.
The tipster said he believed she said the price was going to double. Perhaps the customer service rep just wanted to score a renewal, but if true, it would certainly at least be ironic considering when the DOJ approved the deal was they said, “the evidence did not show that the merger would enable the parties to profitably increase prices to satellite radio customers.” However, reader comments on this post and this post over at Orbitcast say this customer service rep is full of pure baloney.
The DOJ has approved a merger between Sirius and XM satellite radio, ruling that there wasn’t enough evidence to show that it would result in higher prices for consumers. We’ll see. [OrbitCast]
The FCC seeks public comment on proposed XM-Sirius merger. Namely, what might the common people think about repealing a 1997 FCC ordinance specifically forbidding such a merger…
Credit For Outage, But You Gotta Call ‘Em…
XM Radio subscribers seeking compensation for the recent service outage can get a credit by calling 800-967-2346. Noted the Detroit Free Press:
XM: I am now changing the words that I use.
If you would rather not talk to a liar in India when trying to cancel XM, here’s a number for you: 202-380-4393. It’s said to be their executive office number. You might be able to avoid ending up like this guy.
To be perfectly clear, this has nothing to do with the recent Opie and Anthony dust-up. That being said, it suddenly seemed relevant to the future of satellite radio, so we thought we’d post the news. Again, they already canceled. It’s not over Opie and Anthony. Ok, on to the news.
Opie and Anthony fans are sawing, blowtorching and smashing their XM radios after the satellite radio provider suspended the shock-jock duo. Here’s a roundup of 7 of such videos, several of which contain cursing.
Tune int o Channel 169 “Mario Armstrong’s Digital Spin,” on XM Radio this afternoon to hear Ben jaw about some of our recent scoops. We should be on around 3:35 PM eastern. This will be our second time riding a satellite and we look forward to the experience. — BEN POPKEN