Just because you pay for a certain internet speed doesn’t mean you get it all the time. That’s just a sad fact of life: those speeds are an “up to” promise, not a “minimum guarantee” promise. But just how often is a lapse below a certain threshold acceptable? And given that internet speeds are variable, how would you make sure your provider knows?
When you sign up for services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $89 a month… and yet the price you actually pay can be 30-40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones do you blame the government for, and which are made up by your cable company? One cable company at a time, we’re going to use real customers’ bills to break it down. First up: Comcast. [More]
Got A Burning Need To Stream Old Video Games Though Your Cable Box? Comcast And EA Have A Service For You
Comcast is really pleased with their Xfinity X1 platform, the set-top app-running digital-tuning computer that is their latest interpretation on the cable box. And it does indeed do some nifty things! But it’s also had some pretty bad, extremely widespread issues. And if what one customer service rep told a customer is true, it seems that far from being something sporadic and unpredictable, the problems with the X1 may instead be known issues that Comcast has yet to fix.
Of course Comcast customers can connect to Comcast wifi at home. That’s the point. But Comcast wants Comcast customers to be able to connect to Comcast wifi no matter where they are. To that end, they’re building a massive nationwide network of hotspots for their Xfinity customers… by using their other Xfinity customers as a source. The service has been controversial since Comcast first announced it, and now that controversy has turned into legal trouble.
It’s nothing new for a cable company to send out e-mails urging customers to upgrade to the latest technology. It’s another for those e-mails to include links that automatically opt you in to that upgrade without warning. [More]
It’s not surprising that a company that thought “Xfinity” sounded like a good name for a broadband Internet service and not a strip club with a cheeseball neon sign has come up with an eye-roll-worthy name for the ultra-high speed broadband tier it has yet to reveal. [More]
Hey, remember reader Karen, who had trouble convincing Comcast that they had somehow locked her out of all online access to her accounts? She spent more than two weeks fighting her own one-woman Battle of Kabletown, finally getting the attention of the ComcastCares team with Consumerist’s help. It looked like everything worked out for her. It did…except for how Comcast continued to call her about her open “trouble ticket” for days. [More]
If you’re a customer of AT&T or Comcast, you’re probably very aware of these two companies’ efforts to create massive networks of free WiFi for their subscribers to use when away from home. But a new report shows just how easy it is for an unseemly character to fake one of these hotspots and steal your information. [More]
Comcast’s been irking a large segment of the internet again this week. This time, though, it doesn’t have anything to do with their pro-merger mania, their stance on net neutrality, or the problems with their actual service. The latest kerfuffle is all about a thirty-second commercial — one that doesn’t even seem to get the basics of its own technology right.
If you’re a paying, longtime Comcast customer who has been thinking of upgrading to the much-touted cloud-based X1 platform, you may have to get in line behind new customers — more precisely, only those new customers who want to subscribe to a Triple-Play cable/Internet/phone bundle. [More]
Two of the most-reviled companies in America — cable colossus Comcast and gaming Goliath Electronic Arts — appear to be working together, presumably to figure out a way to nickel-and-dime customers and then provide them horrible customer service, via a new gaming system that serves up “console-quality” games through Comcast’s set-top boxes. [More]
Earlier this year, Comcast started testing prepaid Internet service for consumers in the Philadelphia area. Now the nation’s cable provider is trying out a prepaid (non-HD) TV service that offers a few dozen channels (but no ESPNs, Nickelodeon, or MTV) and costs anywhere from $15/week to $45/month. [More]
More than a year after Time Warner Cable somehow began suckering people into severely limiting their broadband usage to only 5GB/month — the equivalent of a few HD Netflix movies — for a mere $5 drop in monthly rates, Comcast has decided it wants in on this sucker’s bet too. [More]
When a Comcast subscriber found he could no longer access his home wifi setup because the installer had given him the wrong password, he was able to get the company to reset the password remotely. Somehow, he also ended up being enrolled in a service plan that charged $5.95/month in addition to a $13 enrollment fee. [More]