The Comcast/NBC merger probably sucks for consumers, but it sure as hell sucks for other cable companies. Like, for example, WOW!. They are a smallish cable company that competes with Comcast in Chicagoland and in Detroit.
If you have a problem with Blizzard Entertainment, makers of World of Warcraft, among other diversions, and contacting regular customer doesn’t help, try some of the contact info inside…
Jeff Simmermon, the Digital Communications Director for Time Warner Cable, has responded to the charges that TWC is responsible for the lags and disconnections plaguing East Coast World of Warcraft players. He took a look at the traceroutes posted on Blizzard’s user forums and sent the response.
We don’t play World of Warcraft, but if we did, it looks like we’d have to cancel Time Warner Cable and install FIOS in order to guarantee a connection to Blizzard’s servers. That’s what some East Coast WoW players are saying—they’ve been suffering disconnections and game-killing lags for months now, and Time Warner Cable seems unable to solve the problem. They swear they’re not doing anything to disrupt or throttle gamers, and say that “customers who are having problems on the local level should contact customer service.” Based on the 24-page thread on Blizzard’s forums, TWC’s customer service has yet to resolve the issue.
These NFL Network vs. Cable shenanigans are starting to really bug us. Reader Andy writes in to let us know that Wide Open West offers the NFL Network, but is blacking out the games because it can’t afford to pay the NFL Network to run them.