Theresa is a regular Consumerist reader, and was aware of the complaints our readers frequently share about the retailer. Still, complaints like that are outliers, right? Satisfied customers don’t write to Consumerist. Neither do people who have extremely minor, easily resolved problems. (Usually.) She didn’t think that ordering luggage sets for her nieces would lead to any kind of problems, until her run-in with the very, very stressed out verification department.
worst customer service ever
Seth’s cashier at Target was unprofessional and immature, but that’s not what bothered him about the encounter. The real problem was with his, as Seth puts it, “homophobic insult[s].” Describing a thing that you don’t like by saying “that’s so gay” might be acceptable among your friends, if your friends are teenage boys in 1997, but it’s not how you should talk at work. Especially when your job involves working with the general public, which consists of a fascinating variety of different kinds of people. Including gay people. Like Seth. [More]
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