Earlier this year, AT&T and T-Mobile both reached major settlements with federal regulators over the illegal practice of cramming: third-party charges snuck onto wireless customers’ bills without their authorization. Combined, the two settlements will put about $170 million back in consumers’ pockets. But in order to get money back, consumers first have to ask for it. [More]
wireless cramming
T-Mobile, AT&T Customers Can Now Request Their $170M In Refunds From Cramming Settlements
By 12.30.14
FTC Accuses Company Of Cramming Millions Of Dollars Of Bogus Charges On Wireless Bills
By 4.17.13
In the first case of its kind for the wireless industry, the Federal Trade Commission has accused a company and its owners of raking in millions of dollars by charging wireless customers for text services they never signed up for. [More]
FTC: Wireless Customers Should Be Able To Block All Third-Party Charges To Phone Bill
By 7.23.12
While the FCC has recently enacted rule changes that make it more difficult for predatory third-party businesses to cram unwanted and unauthorized charges on consumers’ landline phone bills, it is still in the process of considering what to do about bill-cramming for wireless customers. For what it’s worth, the folks at the Federal Trade Commission have chimed in with their suggestion: Wireless providers should be required to give customers the option to block all third-party charges from their bills. [More]
