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United Airlines CEO Says More Changes Coming

Following an incident in which a passenger was violently removed from a flight, United Airlines last week unveiled a number of policy changes — including increasing compensation for bumping passengers, reducing overbooking, and providing more employee training — meant to ensure such incidents don’t happen in the future. Now, the carrier’s CEO says those changes won’t be the last. [More]

10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers

10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers

Five years after United Airlines and Continental finalized their mega-merger, the resulting carrier has struggled to deal with both unhappy passengers and employees, and remains at the back of the customer satisfaction pack among the nation’s major airlines.
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New United CEO Apologizes For 5 Years Of Merger-Related Problems

New United CEO Apologizes For 5 Years Of Merger-Related Problems

The five-year-old marriage between United and Continental airlines appears to be hitting the seven-year itch a few years early, as new United CEO Oscar Munoz began his tenure acknowledging the mega-merger may not have been such a good idea after all.  [More]