When Amazon introduced the Dash Button, it claimed customers could easily reorder products with the simple push of a button. While the small gadgets have expanded in recent months to cover a slew of household items, the e-commerce giant’s technology can now be found built-in to an array of actual appliances, namely those from Whirlpool’s Smart Kitchen Suite. [More]
For the last six years, appliance-maker Whirlpool has fought the prospect of class action lawsuits filed by the owners of early front-loading high-efficiency washing machines. When the Supreme Court declined to hear Whirlpool’s case for the second time earlier this year, actual suits could go forward. The case on behalf of Whirlpool washer owners in Ohio went to trial this month, and a jury found the company not liable. [More]
When consumers purchase a big-ticket item with hopes that it will make their home more energy-efficient, and the product doesn’t live up to its promises, should there be an option for redress? Newly introduced legislation essentially says “no.” Oh, and if that bill doesn’t pass, one manufacturer say it will say “so long” to the Energy Star program all together. [More]
After several years of shutting down class-action lawsuits or affirming businesses’ ability to preempt such suits with forced arbitration, the U.S. Supreme Court today chose not to hear challenges to a trio of class actions about supposedly defective washing machines from three leading manufacturers. [More]
When you hand over $1,400 for a new refrigerator, you sort of expect to get a new refrigerator. Home Depot sold a California woman a fridge in early June, promising delivery in early July. Only the specific appliance that they had sold her wasn’t sitting in a warehouse somewhere, waiting for delivery. It hadn’t even been manufactured yet. Oh. [More]
Harry bought a KitchenAid oven back in 2006, but he doesn’t use his oven very much. He was deployed in the military, and hasn’t even been home for much of the time that he’s owned the appliance. Cleaning his house in preparation for his upcoming wedding, he tried out the oven’s self-cleaning feature for the first time. This turned out to be a bad idea. [More]
A few weeks ago, we shared some photos that reader Susan sent us of her new Kitchenaid oven. Its new-fangled self-cleaning system was pretty terrible at a key function: actually self-cleaning. “So… every time you want to clean your cool new oven, you’ll be scrubbing it yourself!” she wrote. That’s not a very good feature. [More]
Susan’s new Kitchenaid gas range is pretty nice, but she writes that exciting advancements in self-cleaning oven technology aren’t all they’re cracked up to be. Whirlpool’s Aqualift self-cleaning system seemed to be a technological advance comparable to see-through dishwashers, but she reports that her oven only cleans the bottom center, and not the sides or the corners. You know, the parts that you want your self-cleaning oven to take care of for you. [More]
One of the more widely held beliefs about stainless steel appliances is that they will never rust. Alas, this isn’t necessarily true, as the alloy’s corrosion-resistance depends on its level of chromium and nickel. As the demand for stainless steel has risen in recent years, more customers are learning this the hard way. [More]
What’s worse than an appliance breaking down and having to pay for the expensive repair? When it happens and the appliance is only a few weeks out of warranty. That’s what happened to Jonathan. His Whirlpool refrigerator broke down when he had owned it for thirteen months. Yes, a repair was possible, but cost only $300 less than he originally paid for the fridge. What’s with all of these disposable appliances?
We’ve written before about people who, after having no luck getting an appliance fixed by the manufacturer, successfully turned to the retailer for a replacement. But here’s the story of a New Jersey woman who thought Lowe’s had thrown her a lifeline to pull her out of the hellish swirl of Whirlpool’s horrid customer service, only to find that even the hardware giant was no match for the appliance company’s incompetence.
The Whirlpool Fabric Freshener is a device that lets you steam clean your clothes at home, or just quickly get wrinkles out of a piece of clothing without ironing it. The contraption isn’t cheap, but is easy to store and very useful. Andrew purchased one last year, and used it quite a bit. He followed the instructions given for cleaning the system with vinegar every few months, and then….it stopped working entirely. What did he do wrong? He called up Whirlpool to find out.
Sometimes, you buy a defective appliance and your only problem is that that the appliance doesn’t work. It’s sad, but you replace the item, either using a warranty or by purchasing a new one. Sometimes the company will stand in your way, and you have to fight them for a replacement. And then sometimes your defective appliance warps your hardwood floor, leaks through to your basement ceiling, and causes more than $4,000 worth of damage. That’s what happened to Nachos Grande and his wife (not his real name) when they bought a defective Whirlpool dishwasher from Sears.
Doing the dishes is no fun (for most of us, at least), which is why having a dishwasher is super great. But if that appliance starts to smoke and burn inside while it’s running, well, that’s not so fun. Just such a fiery experience is what one man claims happened with his Whirlpool dishwasher, prompting him to seek a recall from the company.
Lori’s front-loading Whirlpool washing machine is broken, and has been since the end of November. This would be less infuriating if Lowe’s hadn’t sent six large boxes of the wrong parts to her house, as well as two repairmen who can’t do anything because the correct parts still haven’t shown up. She wrote to Consumerist in what is clearly a laundry-induced rage.
Frank has had to use up five days of timeoff because of his leaky new Maytag fridge that they just can’t seem to ever repair correctly. Like when he told them to bring out the UV light since the last tech had installed a dye so you could find leaks. The rep said oh yeah, we’ll make a note of that. Then the guy shows up with only a mulitimeter and says, hm, we’re going to have to send another guy out here with more tools. No kidding!
Justin and his wife saved up and bought a sweet, petite, shiny new Whirlpool refrigerator from Lowe’s. They were thrilled with their new purchase for about three weeks, until it began to make an unholy buzzing noise. No one can make the buzzing stop. Not Whirlpool, not Lowe’s, not an endless procession of repairmen, and not either company’s executive customer service. What now?
Are all appliances, not just cheap ones, now considered disposable? Celia tells Consumerist that she paid $3,000 for her KitchenAid double oven four and a half years ago. The appliance broke down after she did something completely unreasonable during Thanksgiving: she tried to use both ovens at the same time. After a lengthy attempt to get it repaired, she learned that it wouldn’t be possible to get the oven fixed. Why? Because Whirlpool, parent company of KitchenAid, doesn’t make the part anymore.