We all know that a lot of businesses outsource customer service work to call centers around the world. But what you may not know is that there are also call centers that specialize — and openly advertise — their services in aiding ID theft and other cyber fraud. [More]
when a stranger calls
Federal law currently bars companies from making automated, pre-recorded calls to your cellphone without obtaining explicit prior consent, but banks want to kick down that legal barrier so they can robocall without fear of penalties. In February, 60,000 consumers asked the FCC to just say no to opening this loophole, and today another 130,000 Americans are adding their voices in opposition to robocalls. [More]
When Matt ordered his phone from Verizon, he expected a confirmation email. What he got instead was a phone call from a stranger who got his email by accident. The message contained loads of personal information. Matt, freaked out about the privacy violation, is going to use the free month of service Verizon offered to make up for the lapse to reduce his early termination fee.