Chris said he bought an AlienWare monitor through Dell’s site and has been getting the runaround for more than two weeks, with no indication his order has shipped yet.
Danish says he ordered a Dell desktop computer late last year, and was willing to wait until Jan. 22 for its expected delivery. After that date kept getting bumped back until more than a month had passed, Danish canceled the order on an arduous phone call.
Anna says Dell sent a special offer on a laptop via text, and even though she acted on the sale immediately she hasn’t been able to bag the deal, and instead was offered a similar product for $150 more.
In mid-November Todd jumped on a sensational deal for a big-screen HDTV and a home theater system. He placed his order, sure that he wouldn’t find a more appealing offer on Black Friday, but says Dell has yet to ship his order or explain the delay.
David says he bought a Dell tablet that came with an external CD/DVD drive but no way to hook it up, making it all but impossible to install his operating system.
Maybe Adam is being a bit unreasonable here, but when he sends in a laptop to be repaired he expects to receive not only the laptop’s hard drive, but the entire computer.
Zach ordered a netbook online from Dell, then got a call from a customer service rep who wanted to verify his identity for the order. He was stumped as to why the company needed to give his birthday and last four digits of his SSN.
Yuriy’s Dell laptop conked out last month, and so far the company has said “Dude, you’re NOT getting a Dell” via its convoluted replacement process. All Yuriy has to show for the effort of trying to get the computer replaced is an inferior model.