Galleria at Pittsburgh Mills/Facebook

Wells Fargo Sells Troubled Mall To Itself For $100

The Galleria at Pittsburgh Mills is pretty typical for a troubled mall: it opened in 2005, but is now financially distressed. It didn’t have enough customers to support its retailers. While the mall still has anchors like Macy’s, JCPenney, and Dick’s, it recently sold at auction for $100. Sort of. [More]

Mike Mozart

Wells Fargo Overhauls Teller Pay System After Fake Account Fiasco

Shortly after federal regulators fined Wells Fargo $185 million for its decades-long fake account fiasco perpetrated by employees who opened more than two million unauthorized accounts in order to meet high-pressure sales goals, the company said it would ditch the incentive system. Now, the bank has finally outlined its new approach to compensating employees that shifts the focus away from upselling add-on products and toward improved customer satisfaction. [More]

Paul Keller

Pizzas, Pot & Fields Of Gold: 7 Important Firsts In Online Retail History

How long have you been shopping online? People have been using electronic networks to buy and sell things for 40 years, and the first commercial transactions over the web took place over 20 years ago. Compared to bricks-and-mortar retail, where it took more than a century to evolve from catalogs, boutiques, and haberdasheries to big box stores, online retail has seen a significant amount of innovation in a very short amount of time. [More]

Samuel M. Livingston

The class action system is slow, profitable for lawyers, and flawed, but for now it’s the best tool that ordinary consumers have for holding companies that have wronged a lot of people responsible with a relatively small financial impact. Not all suits are well publicized, though, and you might not know that you’re eligible. Did you buy a computer between 2003 and 2008? How about “natural” cleaning products or lavender-scented baby products? [More]