It hasn’t even been two years since a New Jersey teen first received his iPhone 4. He’s since been through four of the devices, following a string of faulty refurbished replacements. To rub salt in that wound, Verizon Wireless charged him $299 for the most recent refurb, claiming the damage was his fault. [More]
When Justin’s phone failed, Verizon Wireless insisted that there was water damage to it, and billed him $299 after initially sending a warranty replacement with no fuss. Then, a month later, Verizon sent the administrator of the account, his mother, a bill for the replacement phone. It had water damage, they insisted, even though the moisture sensors remained un-tripped. Justin babied that phone, and resented the “abuse.zip” file name that Verizon gave the compressed set of pictures that they sent him as proof. So he employed the executive e-mail carpet bomb. [More]
Until recently, Israel was a happy and loyal T-Mobile customer of almost a decade. He’s also that person left who’s still using a BlackBerry. He sent his phone in for a warranty exchange, dutifully checking the liquid damage sensor first to make sure his phone hadn’t been dunked. But TMo charged him a fee for water damage anyway, because the real moisture sensor is buried inside the phone, and told a different story. Because Israel had dared…. to live in Miami.
When his washing machine from a Sears Outlet failed during its very first load of laundry, flooding the house, Rob thought that everything would be okay. Replacing the defective washer was a painless and easy process, thanks to the staff of his local store. Getting Sears to cover the thousands of dollars’ worth of water damage to his home…not so much.
It’s not the heat, it’s the humidity that can kill your iPhone, reports the South China Morning Post. Apple says their phones are built so that humidity doesn’t accidentally trigger the device’s water sensors, but users in Hong Kong, where humidity can reach 95%, say their devices’ warranty claims are unfairly getting rejected for water damage, even when not a drop has touched them. Humidity test results tell an unflattering tale:
Here’s the $199 question. What does it take to set off the moisture sensor on an iPhone 3G? Immersion in water? Sweat from a vigorous workout? Using the phone on a humid day? The truth is somewhere on that continuum, and many iPhone users claim that their warranties have been unfairly voided when normal use set off the sensors.
Robert bought an extended warranty from Circuit City, but they won’t honor it to repair his broken computer because they claim it has water damage. Robert writes, “As God is my witness, this computer has never seen water,” and he sent us the photos Circuit City sent him.
There was a time when the best place to charge our cellphone was near an open window in our apartment. One day, it stopped working and we took it into the Verizon store to get it fixed. The first thing they did was open up the battery case. On top of the Verizon LG phone battery was a small dot, normally white, that changes color when the battery has been exposed to water. As such, they phone was no longer covered under warranty and we ended up signing a new contract just so we didn’t have to pay full retail for their phone. We wished that instead we had known about these neat tips (again, at WikiHow) on saving your wet cell phone.
Boon for those who filed their returns in used lunch sacks?