Last November, Samsung recalled nearly 3 million top-loading washing machines amid complaints about violent vibrations, “explosions”, and one broken jaw. The company offered the choice of an in-home repair, a rebate on a new machine, or a complete refund for recently purchased machines. That was nearly four months ago, but a number of Samsung washer owners tells us they’ve been frustrated with whichever option they selected. [More]
The mechanic at your local garage might also be savvy enough to fix your furnace, but you probably wouldn’t expect the furnace company to send her out to your house to do a recall-related repair. So why is Samsung sending out Dish Network techs to fix defective Samsung washing machines? And why is Dish okay with techs using this opportunity to upsell satellite TV service? [More]
Late last year, Samsung announced its second major recall in less than a year by calling back more than 2.8 million top-loading washing machines after customers complained about violent, almost explosive vibrations. While the company promised to fix the devices or provide refunds to owners, three months later, things apparently haven’t gone as planned, leading to a class-action seeking lawsuit. To that end, we’d like to hear from people who have experienced problems with Samsung’s recall process. [More]
Some owners of Samsung top-loading washing machines say their appliances exploded while in normal use. Now, federal safety regulators have confirmed they are looking into the matter and are advising Samsung owners on the best way to avoid the potential problem.
Nick bought a Maytag washer, but it’s the ever-broken, un-repaired appliance that’s come to own him. He says he’s gone back and forth with the company and has been promised replacement parts and cash back to defray the cost of doing laundry, but has instead been put through the spin cycle.