Clumsy smartphone lovers of America, rejoice! The HTC One M9, which will hit pockets here in the United States in April, will have an intriguing new form of warranty protection: users will be able to replace their phone with no deductible or replacement fee once if it is damaged. [More]
When Justin’s phone failed, Verizon Wireless insisted that there was water damage to it, and billed him $299 after initially sending a warranty replacement with no fuss. Then, a month later, Verizon sent the administrator of the account, his mother, a bill for the replacement phone. It had water damage, they insisted, even though the moisture sensors remained un-tripped. Justin babied that phone, and resented the “abuse.zip” file name that Verizon gave the compressed set of pictures that they sent him as proof. So he employed the executive e-mail carpet bomb. [More]
Thomas got a good deal on a wireless keyboard and mouse at Radio Shack, and also went ahead and bought the warranty and replacement plan. The plan that lasts for one year. Six months later, the item wouldn’t work. So just drop it in the mail or take it back to the store where it was purchased for a replacement, right? Not so fast. The Shack was determined that he wasn’t going to bring home a replacement keyboard on their dime.