It used to be that a warehouse club membership was a necessity for suburban families: depending on where they lived, they might belong to BJ’s, Costco, or Sam’s Club, or some combination of the three. Yet while warehouse club membership has stayed pretty steady over the last few years, membership in Amazon Prime has increased instead. [More]
New Sam’s Club stores have a useful feature for people who are in a hurry, or who dislike human interaction. Instead of taking your cart to a cashier at the end of your shopping trip, you can scan items with your mobile phone before putting them in your cart, then check out on your phone as well. [More]
Hey, are you a Costco member? Are you annoyed with their switch to only accepting Visa cards, and the problematic transition to the Costco Anywhere Visa? Competitor Sam’s Club has a solution for you: come check out their warehouse club, where all major credit cards are welcome. Even if that’s a pretty recent development. Sam’s is welcoming Costco card holders to enter the store and browse (but not to shop without buying their own membership) through July 4. [More]
The cost of a yearly Costco membership could be going up in the near future: according to analysts at UBS, the retailer is probably going to raise prices by 10% by late this year or early 2017. [More]
Do you like shopping at a warehouse club, but don’t like the experience of actually walking around inside a warehouse club? BJ’s Wholesale Club is following the not-especially-hot trend of in-store pickup, allowing members to pick up online orders at their local club. They have to go fetch any perishable grocery items themselves, though. [More]
When it comes time to consider joining a national warehouse club, there are basically two choices facing consumers: Costco or Sam’s Club. Both offer to deliver big savings on not only groceries, but on everything from electronics and clothing to cars and home mortgages. So which one should the discerning shopper choose? [More]
Americans’ shopping habits have changed somewhat over the last few decades, but that’s not necessarily because of e-commerce. Two economists at the University of Chicago argue that the rise of warehouse clubs is what has really changed Americans’ shopping habits and the retailscape. [More]
It’s easy to compare Jet, an e-commerce site that held its virtual grand opening today, to Amazon. The startup wants to be compared to and compete with Amazon: its founder’s last venture, Quidsi, sold household goods through the sites diapers.com, soap.com, and wag.com, and ended up acquired by Amazon. [More]
According to the warehouse club’s handbook for new employees, BJ’s is named for Beverly Jean Weich, the daughter of the company’s first president. That was in 1984, so it’s not like nobody knew that the name had a possible secondary meaning other than “a person with the initials B.J.” Right? Josh really questions the wisdom of the company’s new slogan. [More]
For years, Amazon has been selling certain household goods, like toilet paper, cleaning supplies, and cereal, that are the bread-and-butter for warehouse clubs like Costco and Sam’s Club, but the online retailer has had trouble competing because of the shipping costs. That may change next year with the reported launch of something called Pantry. [More]
People come in different shapes and sizes, and companies make products to fit us. Well, the products are supposed to. Reader Chris got a wonderful desk chair designed for people who are, as he puts it, “big and tall” for Christmas. Christmas 2011. When it broke, he was stuck: surely the warranty was up and the retailer wouldn’t take it back. Right? [More]
There aren’t a lot of shining successes in American’s most recent recession, but one company that has done well and even managed to grow is Costco. Why is that? The traditional wisdom is that customers love the prices and selection: for Consumerist readers, it’s also the return policy and the warranty extension. What’s the deal with why we love Costco so much? [More]
Jonathan’s family bought a pre-made pecan pie for one of the winter holidays…Christmas, Thanksgiving, something like that. He doesn’t even remember. The pie wasn’t all that great, but the family didn’t think to complain to BJ’s about it. They had other things to do during the holidays. So they were surprised when they received a coupon in the mail for a free replacement pie, along with a letter apologizing for the poor quality of the pecan pie. [More]
Is Sam’s Club the new Best Buy? Last year, Best Buy canceled orders for many of their hottest doorbusters just before Christmas, leaving customers sad and giftless. If that’s Sam’s Club’s plan, at least they’re operating on a shorter timeline before canceling their hottest deals. Readers report to us that Sam’s sold and then canceled these deals all in the space of Thanksgiving weekend.
Costco members, you should feel safe: the world’s most beloved warehouse club is looking out for you. In the event that a thief steals your membership card, happens to have the same last name as you, and makes Costco purchases while you stand a few feet away, Costco has got you covered. Which is to say that Adam’s local store freaked out on his latest visit when his wife forgot her Costco card and used his, but paid with her debit card attached to their joint bank account. [More]
More Obnoxious: Agreeing to Membership Rules You Have No Intention of Following, Or Having Your Receipt Checked?
At most stores, it’s reasonable for customers to walk in without being aware of that retailer’s particular policies. But when you sign up for a members-only warehouse store like Costco, it’s made pretty clear from the get-go that you’re agreeing to abide by the store’s rules. Isn’t that the trade-off for being able to buy Snickers by the carton? [More]
Rhoda wanted to get the new Halo 4 edition of the Xbox 360, and she wanted to get it from Sam’s Club. Presumably, she’s a member, and she says that she has ordered online from Sam’s before. But something about this transaction made the store’s computers unhappy, and the order wouldn’t go through. She called up the company to verify the order and tried again, only to face even more rejection.
Claudia is a Costco member, but when Sam’s Club advertised a one-day shopping pass in her local paper, she went to see what Sam’s had to offer. What the ad didn’t mention was that a photo ID would be needed to get the pass from the store’s customer service desk. Which is interesting, since you can actually print a pass from the Sam’s Club web site, presumably without holding your driver’s license up to the screen.