Anyone who’s worked on a wait staff looks at their dining out experiences in a totally different way than the uninitiated. Understanding the pressures and perspective of servers can give you a deeper understanding of how to handle disappointments. For starters, you realize that customers have just as significant a role as servers in making it a pleasant dining experience. That’s what I’m told, at least. Full disclosure: My food industry working experience is restricted to one hellish day working at a student union Chick-fil-A.