Priya says Virgin Atlantic sprung a hidden $220 fee on her for a flight to India late last year. She paid the fee but started fighting for a refund immediately.
You’re entitled to a small refund if you bought tickets for a long haul flight on British Airways or Virgin Atlantic between August 11, 2004 and March 23, 2006. The amount is $7-$34 per flight taken. This is the settlement in a class action lawsuit contending the two airlines colluded to fix the price of fuel surcharges. More info at airpassengerrefund.com. [via RickSeaney]
Here are email addresses you can use to launch an executive email carpet bomb against Virgin Atlantic Airlines. Good for when you’ve made multiple attempts to resolve an issue with regular customer service but for some reason they just can’t get it right.
Virgin Atlantic and British Airways admitted last week to the Department of Justice that they colluded to levy excess fuel surcharges ranging from $10 to $100. Despite the admission, both airlines claim that passengers weren’t really overcharged.
Virgin Atlantic Charges $110 For Seat Upgrade, Gives Same Seat To Another Passenger For Free, Doesn't Care
UPDATE: Looks like we bungled this one. We asked travel expert Mark Ashley for clarification and he said:
Sir Richard was seen briefly in the original film, passing through an airport security scanner, but can only be seen from behind in the new edit.
The Department of Transportation has dropped its objections to Richard Branson’s latest venture, Virgin America. The domestic version of Virgin Atlantic was blocked in December over concerns the airline was a tad too British. Federal law requires U.S. ownership and control of domestic airlines. Branson won approval by yielding the CEO slot to an American, former Delta executive Fred Reid, and diluting Virgin Atlantic’s presence on the board.
Virgin America, based in Burlingame, Calif., near San Francisco’s airport, said yesterday that it was pleased by the ruling and hoped to start flights between San Francisco and Kennedy International Airport in New York by midsummer. Within nine months of beginning flights, it said it planned to serve Los Angeles, San Diego, Las Vegas and Washington.
Finally, competition between New York and San Francisco. — CAREY GREENBERG-BERGER
This is Virgin America’s vision of budget, yes, budget, air travel. And you can’t go on it.
Virgin Atlantic becomes the latest airline to limit laptop use on board, thanks to the threat of exploding batteries. Qantas and Korean Air already have imposed restrictions.
Bulletpoints of woe.