Here at Consumerist, we have seen more than our fair share of stories involving unruly or otherwise disruptive passengers who have gotten themselves kicked off flights for bad behavior. But upon hearing that Delta Air Lines had banned a passenger for life after he was caught on video yelling at his fellow travelers, we had to wonder: What do you have to do to get banned from an airline forever, and which U.S. carriers have such a policy in place? [More]
Another week, another glitch disrupting airlines from going about their business: this time, it was a disruption in Sabre’s computer systems affecting Southwest, Virgin America, and JetBlue’s online bookings. [More]
Although it was no doubt scary when a Note 7 recently caught fire on a Southwest flight, the passengers and crew in that case were lucky that the plane was still on the ground at the gate. It was easy to get everyone off the plane safely and quickly. That option doesn’t exist at 30,000 feet, but the number of devices — and therefore, potentially flammable devices — on board is only going to keep going up. The solution? Swift containment. [More]
By now, most of us are used to having Internet access wherever we go, but a majority of flights by the major U.S. airlines still don’t offer in-flight WiFi access to passengers. And your likelihood of finding WiFi on a plane all depends on which airline you’re flying on that day. [More]
Earlier today, our lunch buddies at Consumer Reports released their roundup of the major U.S.-based commercial airlines. And, in what will be a shock to almost no one who follows the travel industry, Spirit received the lowest possible rating in each of the survey’s six categories. The CEO’s response: “We have great customer service.” [More]
What began as a dispute about ordering an in-flight soda apparently got to the point where the crew on a Virgin America jet felt that a passenger needed to be questioned by authorities upon landing. Now that passenger has sued the airline, alleging that Virgin America made false accusations about his behavior. [More]
Up until the very end of 2012, it looked like the Dept. of Transportation was only going to tie the record it set in 2011 for the number of fines handed out to airlines. But a pair of Dec. 31 violations pushed 2012 into a spot on top of the charts all on its own. [More]
Adam is writing in to say that in the year that Virgin America has been operating, he feels that they’ve forgotten how to run their airline. The first time he flew with them, his flight was delayed and his laptop adapter melted. He got a free flight. The second time he flew, about a year later, his flight was delayed, the airline ran out of food, his luggage was ripped open and his valuables disappeared, and the baggage claim rep laughed at his misfortune.
Slate magazine’s Daniel Gross makes the case that the law prohibiting foreigners from owning more than 25 percent of an American airline, is not only “stupid” but rooted in “misplaced hostility to foreigners, national-security paranoia, and plain-old protectionism.” He claims the law is obsolete * (the Federal Aviation Act was created in
1938 1958 (the Civil Aeronautics Act was created in 1938) and damaging to consumers.