Eric Hauser

What The Big Verizon Worker Strike Means For Consumers

Tens of thousands of Verizon employees walked off the job this morning, when months of inconclusive contract negotiations between the company and the union representing those workers finally stalled out completely. [More]

Brad Clinesmith

New Frontier Customers Get Bad First Impression After Verizon Sale And Switchover

Back in February, Frontier Communications and Verizon announced a massive deal where Verizon sold broadband, cable TV, and voice markets in California, Texas, and Florida to Frontier. Millions of customers came along with the sale, and they were supposed to be switched from Verizon to Frontier on April 1. Considering how well the switch went, that wasn’t a good date to choose. [More]

chrismar

Verizon Will Charge Customers $20 To Upgrade Phones Because They Can

If you’re a Verizon customer planning to upgrade your phone, don’t be surprised when you’re charged an extra fee: as of Monday, April 4, the carrier will charge customers $20 to activate upgraded devices, even if they don’t buy the device from Verizon. Customers who get their phones elsewhere simply get the fee added to their next bill after the upgrade. [More]

(Eric Hauser)

Leaked Info For 1.5 Million Verizon Enterprise Customers Posted Online

While all of us regular Verizon customers can give a sigh of relief that our information wasn’t posted online in a recent hack attack, nearly 1.5 million customers of Verizon Enterprise Solutions — the portion of the company that deals with other businesses’ data breaches — weren’t so lucky.  [More]

(Jeffrey)

Netflix Admits To Throttling Its Own Streams On AT&T, Verizon Wireless Because Data Caps

If you have a network connection of a certain speed available on your phone, you expect receive data at roughly that speed, more or less. That’s how it works. Except that’s not how it’s been working for Netflix: the popular streaming video service was moving at a fraction of what users expected, on Verizon and AT&T networks. Consumers were all ready to line up and blame their mobile carriers, but the wireless companies weren’t the ones screwing around with anything, as it turns out. Netflix was. [More]

chrismar

Verizon: We Still Hate Net Neutrality And Hope It Loses, But We Love Net Neutrality!

Verizon is at it again: with a ruling on net neutrality likely to show up in the next few weeks, they are falling all over themselves to talk about how much they love net neutrality and what it protects, while explaining that they hate the rule that’s been put in place to protect net neutrality, and think it could ruin everything. [More]

The Consumerist Guide To Understanding Your Verizon FiOS Bill

The Consumerist Guide To Understanding Your Verizon FiOS Bill

When you sign up for telecom services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones should you blame the government for, and which are made up by your cable company? One cable company at a time, we’ve been using real customers’ bills to break it down. In previous installations we’ve gone through Comcast, DirecTV, Charter, and TWC; now, it’s Verizon’s turn. [More]

Court Reminds Us All: You Have No Right To Sue Your Phone Company

jetsetpress

If you don’t like your wireless company’s service, or your current rate plan, you’re free to change providers. But if you think your wireless provider is breaking the law, you can’t sue the company; and it doesn’t matter which of the four major carriers you have, because they all strip their customers’ of their legal rights. [More]

Mike Mozart

Verizon, FCC Settle “Supercookie” Investigation With $1.35M Fine And Opt-Out Ability

In 2014 and 2015, Verizon caught a lot of attention for doing a couple of very sneaky things. One, they were inserting a little piece of code into all the web traffic on your phone to track your every digital move for advertising purposes. And two, they weren’t letting you opt-out of the tracking, even if you opted out of the ads. [More]

Hundreds Of Thousands Of Consumers Call On AT&T To Help End Robocalls

Hundreds Of Thousands Of Consumers Call On AT&T To Help End Robocalls

In spite of efforts to legislate and regulate them out of existence, unwanted prerecorded and/or auto-dialed robocalls are still dominate consumers’ complaints about their phone service. Today, our colleagues at Consumers Union delivered a petition — signed by hundreds of thousands of people who want the nation’s telecom providers to do something about robocalls — to the AT&T headquarters in Texas. [More]

Pennsylvania Investigating State Of Verizon’s Landline Service

Pennsylvania Investigating State Of Verizon’s Landline Service

Verizon is once again being accused of neglecting its copper-wire landline network. Following complaints from workers of damaged, sagging lines and unsafe utility poles, the Pennsylvania Public Utility Commission has announced it will be looking into whether or not the telecom giant’s actions put employees and the public at risk. [More]

Verizon Expands Fiberoptic Reach With $1.8B Purchase Of XO Communications’ Network

Verizon Expands Fiberoptic Reach With $1.8B Purchase Of XO Communications’ Network

Verizon’s mission to have the fastest wireless technology among wireless and communication providers got a $1.8 billion boost Monday when the company announced plans to lease spectrum from and acquire XO Communications’ fiberoptic network.  [More]

In Midst Of Disney Lawsuit, Verizon Creates FiOS “Custom TV” Package That Includes ESPN

In Midst Of Disney Lawsuit, Verizon Creates FiOS “Custom TV” Package That Includes ESPN

ESPN is easily the most expensive single channel in any basic cable lineup, accounting for around $5 of the average cable bill just on its own. Cable companies are also contractually barred from putting the all-sports network on any sort of premium tier, which is why it was big news last year when Verizon FiOS announced a new “Custom TV” pricing model that made ESPN completely optional for everyone. That’s also why ESPN’s parent company Disney sued Verizon, alleging breach of contract. Now, Verizon has revised Custom TV to include ESPN and other sports channels for customers who want them. [More]

Verizon’s “Hum” Device For Your Car Will Rat Out Speeding Teens, Wandering Spouses

Verizon’s “Hum” Device For Your Car Will Rat Out Speeding Teens, Wandering Spouses

Do you have a teen driver in your household and want to know every time they get a little overzealous with the accelerator? Or maybe you’re pretty sure your spouse’s frequent trips to “the office” are not so innocent? If so, then an upcoming update for Verizon’s “hum” in-car smart device might be just what you’re looking for. [More]

AT&T Will Test 5G Service In Texas This Year; Could Be Up To 100 Times Faster Than LTE

AT&T Will Test 5G Service In Texas This Year; Could Be Up To 100 Times Faster Than LTE

For most people, the term “5G” is still some ineffable promise of lightning-fast wireless data that will — like the cable arrive sometime between two and five… years from now. AT&T is hoping to get a better idea of exactly what this next generation of wireless connectivity will be when it starts testing in Texas later this year. [More]

DCvision2006

Did Net Neutrality Kill Broadband Investment Like Comcast, AT&T, Verizon Said It Would?

Last year, when the FCC was preparing to vote on the new Open Internet Order (aka “net neutrality”) and its reclassification of broadband Internet as a vital utility, virtually the entire telecom and cable industry claimed this change would ruin investment and slow innovation. But a look at the year-end financial figures for the biggest naysayers casts a lot of doubt on these dire predictions. [More]

San Francisco Wants High-Rise Verizon And Visa Ads To Come Down Before Super Bowl

San Francisco Wants High-Rise Verizon And Visa Ads To Come Down Before Super Bowl

With visitors coming to town for a high-profile sporting event next week, two high-rise buildings in San Francisco sold exterior ad space to Verizon and to Visa. There’s a problem, though: the ads, which are 15 and seven stories high respectively, are illegal, and the city wants them to come down before the Super Bowl. [More]

Verizon FiOS May Be Shoving ESPN Back Into Its “Skinny” Bundles

Verizon FiOS May Be Shoving ESPN Back Into Its “Skinny” Bundles

Not even a year after Verizon FiOS began offering so-called “skinny” pay-TV bundles that don’t include the pricey ESPN in the required core package — and in the midst of a lawsuit filed by ESPN’s parent company Disney, alleging that Verizon is violating its contract by doing so — the telecom titan is now hinting that it’s the end times for this dream world where consumers weren’t forced to pay so much for a channel they care so little about. [More]