In the wake of a suspected terrorist attack at Istanbul’s airport that killed 41 people and wounded 239 more, the four major wireless carriers in the U.S. are offering to connect customers with their loved ones in Turkey for free. [More]
Remember back when candy bar phones and flip phones were the hot new thing, and all the wireless providers jumped into the fray trying to offer you rollover minutes to come sign up with them? Well, if the rumor mill is to be believed, we might all be climbing on board the rollover train again… this time, in the data era.
We’ve spent a few months looking at why cable and internet bills are so confusing, and where all the fees come from. But if there’s one bill in our virtual mailboxes that’s even more bloated and byzantine than pay-TV bills, it’s wireless bills. Hundreds of millions of us get them, but odds are that most of us don’t understand every fee, tax, or surcharge we pay. So now it’s the mobile industry’s turn under our microscope. Up first: Verizon Wireless. [More]
One might think that if a company wants to have a conversation with their customers, once they’ve got them on the phone they’d stay on the line long enough to actually talk to them. But that wasn’t the case for one Consumerist reader, who said a Verizon rep hung up on him when informed that the customer would be recording their call. [More]
If you’re a Verizon customer planning to upgrade your phone, don’t be surprised when you’re charged an extra fee: as of Monday, April 4, the carrier will charge customers $20 to activate upgraded devices, even if they don’t buy the device from Verizon. Customers who get their phones elsewhere simply get the fee added to their next bill after the upgrade. [More]
When you’ve got seats to fill at a professional sports game and the team isn’t doing so hot, any bit of extra incentive to get fans to buy tickets can help. In an effort to lure tech-focused fans, the Phoenix Suns have partnered with Verizon Wireless to offer free mobile data with every game ticket purchase. [More]
The following is a true story: One day, two Consumerist staffers were chatting about the work day. One said, “I can’t believe I’m writing about the legal ramifications of butt-dialing.” The other replied, “We should probably remember this conversation for a year-end story about things we didn’t expect to ever write in 2015.” A calendar alert was made, and our future selves were duly reminded. [More]
You know what the best thing is about mobile phones? Countless fees! Wait, no, that’s the worst thing, sorry. My mistake. But Verizon seems to have the same confusion, because the nation’s largest-by-far wireless provider is now adding even more fees onto their customers’ bills, because they can.
Not one to be left behind while the other major carriers are hanging out on the technology bandwagon, Verizon Wireless has asked the Federal Communications Commission for permission to enable WiFi calling on its network. [More]
This year is the first iPhone upgrade cycle after all major carriers have eliminated or de-emphasized device subsidies, and carriers are apparently anxious to scoop up new customers: especially the big spenders of the phone world, people who simply must have the newest phone model every year. Verizon Wireless apparently thinks that it’s above the price war, but is happy to offer annual upgraders a special financing option. [More]
Odds are that your wireless provider’s 4G LTE service is nearly as fast — and maybe faster — than the wired Internet service to your home (if only it weren’t so expensive on a per-gigabyte basis). But Verizon says it’s getting ready to test 5G service that could blow all current wireless — and most wireline — broadband out of the water. [More]
For four years, Verizon has been throttling 3G data speeds for its few remaining “unlimited” data plan holders who dared try to take advantage of having access to supposedly unlimited data on their wireless devices. But earlier this summer, the nation’s largest wireless carrier quietly put an end to this supposed “network management,” but only because it has done such a good job of driving customers away from their unlimited plans. [More]
T-Mobile may have a fraction of the customer base of industry-leader Verizon Wireless, but the little magenta company’s decision to do away with contracts continues to influence its bigger competition. Today, Verizon announced that new customers will no longer have to sign up for contracts, which also means they will have to start paying full price for their phones. [More]
When you buy a new phone or tablet, you’re not just buying it as-is in its current state. Software is dynamic, and constantly updated. In a sense, then, you’re also making a bet that your device will keep working into the future, after countless rounds of mandatory system updates. And usually, it does! But every once in a while, something goes wrong. And for that small handful of consumers, that’s where the real trouble begins.