James would like some fast Internet tubes running to his house. Faster than the regular access that Verizon sells to consumers. He’s willing to pay more for the privilege, but frustrated that it would actually cost less to have two separate lines run into his house and use a load-balancing router than to have a single line that’s twice as fast.
A Verizon store employee giving inaccurate information, and a customer forced to pay extra because of the error? No! Impossible! Yet it happened to Steve, and he’s not sure what to do.
Arthur loved the Verizon FiOS service he once had, and wants it back. He’s not as fond of their customer service or their prices, though, and ditched them for Cablevision. He met a salesman who made a great deal happen…and now the vagaries of Verozn’s system mean that if he signs back on with Verizon, the nice salesman will lose credit for the sale to Arthur, and also the commission. What to do?
Andre has had issues with a Verizon equipment return spanning almost an entire year. Verizon claims that they never received the FiOS equipment that he sent back in March of last year. Andre sent the equipment back, and has the UPS tracking information to prove it. Verizon doesn’t think that he did, and has sent a collection agency after him for the $1800 he supposedly owes.