One of the holiday’s hottest gifts has gotten a bit too hot, literally. Following claims that so-called “hoverboard” scooters have caught fire while charging, retailers have pulled the popular devices to ensure they’re safe. In the meantime, the country’s top product safety regulator says his agency is working “non-stop” to find the root cause for the fire hazards linked to the self-balancing scooters. [More]
The busiest shipping and mailing day of the year is upon us, with the U.S. Postal Service expecting to process more than 600 million cards, letters, postcards, periodicals, catalogs, and packages today alone. Gift givers who have already sent off their goodies shouldn’t encounter too many issues with their packages making it on time, but for the rest of us procrastinators, we might want to head to the post office, UPS or FedEx store sooner rather than later. [More]
If you’ve ever been waiting with breath that is bated on an important piece of mail, you might have wished there was some way you could take a peek at your mailbox from afar. Because many people can’t stay home and wait for the mail to arrive, the United States Postal Service is testing a “notification” service that sends customers photos of the contents of their mailbox by way of their email.
USPS Denies It Has Missing Damaged Package, Still Turns Down Customer’s Insurance Claim After Finding It
It’s always a good idea to purchase insurance for your packages, especially if you’re mailing something valuable. But even having that protection didn’t keep one USPS customer from ending up with broken equipment and no insurance payment to cover the cost of replacing or fixing it.
Head Of Local Post Office Shows Up At Guy’s Door To Personally Apologize For USPS Package Tracking Mix-Up
Remember Tony? He’s the guy who was waiting around for a package to be delivered by the U.S. Postal Service, only to find that the online tracking said a carrier had attempted to deliver it while he was out briefly — an event that video from his home security system proved never happened. While it’s still unclear what exactly led to the contradicting tracking info — something many, many of our readers have said they’ve experienced — there’s a happy ending in this case at least: Tony says the new postmaster in charge of his local office showed up on Wednesday to personally apologize to him for the mix-up. [More]
UPDATE: Tony says his local postmaster arrived on his doorstep the day after his story was posted on Consumerist, to personally apologize and get more information about his situation. [More]
What are mailboxes? What are they used for, and what should they be used for? In the delivery biz now, companies are wondering what goes in our mailboxes, what a mailbox should be, and who should be allowed to have access to them. Now, only you and your mail carrier are legally allowed to use your mailbox. Should that change? Should package delivery companies have access? What about grocery deliveries? What about your dry cleaning? [More]
Do you need something delivered? Perhaps a case of water, some booze, or maybe a box of fresh fish? Consider turning to the same people who bring you birthday cards and jury duty summonses: the U.S. Postal Service is now delivering groceries to customers in seven cities, and also doing same-day delivery in some markets of things you might not expect to see on a postal truck. [More]
The weather in Alabama, where reader Alison lives, has been extremely warm lately. If she lived in an old cartoon, mercury would be bursting out of the top of the thermometers. With temperatures of about one hundred degrees every day, she doesn’t really blame her mail carrier for not wanting to get up. However, what takes more work: walking to the porch, or shoving a package in the mailbox so firmly that the customer can’t get it out? [More]
Tempting though it may be for a postal worker to swipe any of the millions of pieces of mail flying around the country, most refrain, and our packages and letters get where they’re supposed to go. But every once in a while, we have the misfortune to hear about a mail carrier gone rogue. Like a Philadelphia postal worker who authorities say squirreled away tens of thousands of pieces of mail.
Wherever you have people trying to do something good for others, you’ll inevitably have others trying to twist that effort for their own benefit. There’s not always a name for these greedy people, but in the case of three postal workers accused of rigging the “Operation Santa” program, the word “Grinch” is pretty darn fitting.
Wait a minute — are the Delivery Driver Games coming up and no one warned us? Why else would a United States Postal Service worker appear to be fine-tuning her athletic prowess by chucking a delicate package onto a porch before a quick lap around her delivery van?
The United States Postal Service is apologizing to a deaf woman in Florida after she said workers at her local post office refused to accommodate her by providing service through writing, instead allegedly mocking her and making her feel humiliated.
In an effort to stop effectively pouring money straight into the gas tank, the United States Postal Service has taken the first step toward retiring its fleet of decades old, gas-guzzling trucks. The agency spent more than $539.7 million on fuel in its last fiscal year, partly because some of the trucks are just so darn old.
The other day we asked readers if they’d pay money to choose which carrier delivers their Amazon packages, and found that about 63% of you would be willing to pay some amount for that right. And it’s no wonder people want a choice, when the United States Postal Service has carriers chucking packages filled with delicate, expensive electronics inside onto porches like it’s a box filled with feathers.
If you’ve ever been expecting a package only to find that the delivery person reports leaving a notice (which may or may not have happened) or “attempted delivery” (again, sometimes without actually doing so), you’re not alone. We’ve heard from many readers over the years and experienced it ourselves. So why can’t Amazon Prime members choose their preferred delivery service?
USPS Proposes Price Increase For Postcards, International Mail; Cost Of First-Class “Forever” Stamps Unchanged
The United States Postal Service’s quest for financial stability might be hitting consumers’ pocketbooks come April if the agency’s proposed price increases gets the go-ahead. [More]
While retiring Postmaster General Patrick R. Donahoe is on his way out, that doesn’t mean he’s not about to weigh in on the idea of the United States Postal Service acting like a bank. Offering basic financial services has been suggested as a way to help the USPS get some much needed cash, but Donahoe is having none of it.