Smartphones are amazingly convenient: tiny little hand-sized computers that make it easy to organize our lives on the go. They’re also amazingly good targets for theft: tiny, portable, expensive, and full of personal information. Mobile device theft is on the rise, just as mobile devices are, and the FCC has been trying to find ways to protect consumers when their devices get yanked from their hands.
Sprint already explained that even though it’s in third place among U.S. wireless carriers, it meant to get ditched by about 459,000 of its customers in order to move its network from 2G to LTE. And now it’s gained a significant chunk of new customers by buying up a bunch of spectrum and customers from U.S. cellular in a new deal the company just announced. [More]
It won’t come as a surprise to its users who have had to deal with dropped calls and poor customer service, but AT&T ranked dead last in a new Consumer Reports survey of wireless carriers.
We asked U.S. Cellular to provide us more details of how their battery swap program works. Basically, it’s not meant to provide a one-off swap of an old battery for a new one; instead, the program is designed so that you can use it repeatedly to refresh your phone’s power if you’re caught away from an outlet and running low on juice.
If you bought your cellphone from US Cellular in the past 18 months, as of this week you can get your phone’s battery replaced for free. We’ve contacted US Cellular to ask them to answer a couple of questions, namely whether the replacement battery is brand new and whether a customer can swap more than once. If they get back to us, we’ll post an update. In the meantime, if you’re a customer of theirs and your phone’s battery is dying, just stop by any US Cellular store to make the exchange.
Maybe things are different in your house but in PJ’s it’s rather disconcerting to receive a bill for $1,821.91 for the wife’s Blackberry. U.S. Cellular says that she used 150mb of data and now must pay the price. PJ’s wife has no idea what she might have done that would’ve been that large, and US Cellular can’t tell her either. They just want their monies.
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
Not to be outdone by the national players, regional cellphone company U.S. Cellular has announced a $99 unlimited calling plan “for a limited time.” $15 more adds unlimited text messaging, and $10 more adds unlimited data usage. [IntoMobile]
In case you’re wondering why Consumerist isn’t writing a bunch of posts on how to hack your iPhone to get it to work on “any network,” here is why:
“Did you hear any success stories from readers who tried to cancel their US Cellular contracts over the 5 cent increase on text messages? I forwarded the notice to my mother (who is usually quite talented at dealing with customer service) and she attempted to cancel three US Cellular contracts held by our family, but was met with a definitive “no” in two different attempts….”
US Cellular is changing its pay-as-you-go text message rates from $.15-$.20 July 1st, potentially giving customers a chance to exit contract without early termination fee.