McDonald’s is looking for ways to reverse its decline in customer traffic and appeal to younger consumers so it can stay relevant. While fresh beef and functioning ice cream machines are important parts of the fast food giant’s future plans, even more important will be a mobile ordering app that will let it collect data on customers and offer them carefully tailored deals and upsells. [More]
We all know that businesses have motivational signs and slogans that managers use out of sight of the public. But someone at this supermarket is probably going to get the boot after posting a sign on the front window encouraging employees to wring more cash out of customers. [More]
Spencer’s Dell laptop has two hard drive bays. That’s pretty cool, and he decided to take advantage of this by using it to install a hard drive. But no one at Dell has ever heard of such a crazy thing, and you can’t order any of the parts needed to actually hold or connect the drive from Dell’s site. Because that would be simple and easy.
Supermarkets are rolling out the apparent discounts more than ever. Ten for $10! Five for $5! And shoppers, thinking they’re getting a deal, are gobbling it up. Never mind that you can get the same price if you just bought one of the items.
Since they can’t extract money from our pockets with cascading overdrafts anymore, banks have to get creative. Bradley learned that these indignities add up when the bank deems you insufficiently profitable, and charges a fee on your no-longer-free checking account. Never mind that Bradley is a college student. He doesn’t have a lot of money on hand, and from Chase’s point of view, not nibbling away at his patience and his money now could lead to another 60 years of business from him. Theoretically.
Leesha says her local post office has gone upsell crazy. They wouldn’t let her mail a letter without sitting through an extended spiel about express and upgraded options. When she tried to fast-forward through the song and dance, the guy behind the counter snapped. Or, as the saying goes, “went postal.”
Sick of being left out of the party as Microsoft, Sony and Nintendo sell downloads to gamers directly through their consoles, GameStop has started hocking downloadable content codes at all of its 4,400 stores, Game Informer reports.
The best way to understand Geek Squad is to realize that they will help you with anything if it means they can charge you a fee. Want batteries in your remote control? Having trouble putting a USB plug into its port? Need to know the time? OPTIMIZE IT WITH GEEK SQUAD. Those are just solid business ideas and not (yet) actual services, but Geek Squad’s real offerings are almost as absurd. For example, Nate from the-digital-reader.com snapped this photo of their newish “eBook Device Setup” service for your Nook or Sony Reader, which promises to turn it on (“provide a functionality check”) and show you how to read (“what to expect when you take the device home”).
Chase now requires bankers to drag customers waiting for a teller out of line so they can upsell other bank products. One longtime banker wrote in to apologize for the practice, which “blatantly exploits a customer’s trust,” and to encourage customers to call Chase and tell them that they hate it, too. Read the banker’s full heartfelt note, after the jump.
Bad moviegoers, you haven’t been spending nearly enough on overpriced concessions. Don’t worry though, AMC is going to make you a promise: if they don’t offer you an upsell on your next visit to the concession stand, you’re going to get a free small bag of popcorn.
Matt isn’t big on text messaging, which is why he says Verizon has assaulted him with robocalls to get him to get in on the labor-intensive, thumb-cramping, erratic driver-inspiring phenomenon.
Through an online chat with a CSR, Max found out Comcast would charge him $2.25 a month NOT to list his digital voice number. When he bitterly turned down the not-so-generous offer, the CSR still asked him to leave positive feedback. Find out how he responded by perusing this chat excerpt:
Brad is a customer of Fifth Third Bank. He’s annoyed at the bank’s marketing practices. He tells Consumerist that when he transferred a large amount of money from his account with a credit union, Fifth Third decided that he clearly had too much money, and they wanted to help him open a savings account to remedy that situation. Well, that’s not what they said, but close enough.
Dell has given up even pretending to be subtle. They’ve just gone ahead and call their offer of in-home programming for your Logitech Harmony remote control what it is–an upsell.
John Tedesco of the San Antonio Express-News was badgered last week by a telemarketer who wouldn’t take no for an answer. He decided to keep her talking for a while to see how many ways she’d try to get him to hand over his credit card number for a “free” cruise. Here were all the tricks she used during her sales pitch.
Nathan says a Best Buy salesman lied about the amount of memory on the last iPod left in stock in order to get his friend to buy it.
The problem with annualcreditreport.com—other than its name—is that getting your reports from the site is a little like dealing with GoDaddy: you have to deal with upsells and side-sells at every step. You can indeed get your free credit reports from the site, but you’ll also have to keep turning down other offers from the three participating bureaus. Hell, there are even ads (sorry, “sponsor” links) on the home page, the one place where you’d hope for the least consumer confusion.