What are mailboxes? What are they used for, and what should they be used for? In the delivery biz now, companies are wondering what goes in our mailboxes, what a mailbox should be, and who should be allowed to have access to them. Now, only you and your mail carrier are legally allowed to use your mailbox. Should that change? Should package delivery companies have access? What about grocery deliveries? What about your dry cleaning? [More]
When online retailers like Amazon began making a big splash with free or discounted shipping, a lot of what customers bought were books, DVDs, video games — items that didn’t take up much room. But now people are buying TVs, refrigerators, grills, furniture, and other large items online, and UPS is apparently tired of giving retailers a discount on these shipments. [More]
Last October, United Parcel Service announced it would attempt to cut down on delivery stops and protect consumers’ packages from sticky fingers with its Access Point service that drops off packages at local businesses where you can pick them up at your convenience. While the idea seems great in theory – who doesn’t want to protect their unattended packages? – in practice, it appears there are still a few kinks to work out: Mainly that people aren’t aware of the service, and the packages may not be as secure as we’d hoped. [More]
A new lawsuit filed by the state of New York and New York City is accusing United Parcel Service of shipping more than 136 million contrabands cigarettes across the state in the last five years. Those smokes are worth a lot of tax dollars — about $5 million for NYC and $30 million for the state — and as such, the lawsuit is seeking $180 million in damages and penalties.
Last week, in advance of its quarterly earnings report, UPS admitted that it over-spent on holiday shipping in 2014 and that it wouldn’t make that mistake again. Today, with those quarterly earnings announced, the company announced how it’s going to make back some of its money — by tacking on surcharges for residential deliveries. [More]
It’s nothing new to hear of a UPS, USPS or FedEx driver being caught on camera treating a customer’s package with reckless disregard for its contents. But what you don’t hear too much about are delivery drivers who, after mistreating the parcels with which they’ve been entrusted, decide to use the recipient’s house as a toilet. [More]
Today we have to ask ourselves the important questions like, “is there such a thing as being too prepared?” If you happen to be the United Parcel Service and we’re talking about the 2014 holiday shipping season then you’d probably say yes.
If you’ve ever been expecting a package only to find that the delivery person reports leaving a notice (which may or may not have happened) or “attempted delivery” (again, sometimes without actually doing so), you’re not alone. We’ve heard from many readers over the years and experienced it ourselves. So why can’t Amazon Prime members choose their preferred delivery service?
Shipping carriers and retailers alike worked very hard to make sure that this Christmas wasn’t a repeat of the shipping-delay disaster that was Christmas 2013. While the lack of blizzards was helpful, their investments paid off: early reports show that most packages reached their destinations on time. [More]
While the second-to-last Monday before Christmas is usually the busiest shipping day of the year for the U.S. Postal Service and FedEx, for UPS the biggest day is today, the last Monday before the holiday. The company has invested a lot of money and technology in making sure that there isn’t a repeat of last year’s massive delay caused by bad weather and a flurry of last-minute shopping. [More]
Current ad campaigns for UPS brag about the carrier’s abilities at logistics: getting a thing from one place to another is their specialty. Unless you’re one family in Michigan who used UPS Freight to ship a valuable sculpture across the country, which the carrier drove a forklift into. The company wouldn’t pay out an insurance claim on the artwork because the customer failed to fill in the statue’s declared value on the bill of lading that went with the shipment. [More]
Today is it: traditionally, December 15 is the highest-volume shipping and mailing day of the entire year. The U.S. Postal Service will process 640 million cards, letters, postcards, periodicals, catalogs, and packages today alone. FedEx is doing its part, processing 22.6 million packages today. UPS says that its busiest day will be next Monday, as people try to get last-minute Christmas gifts to their destinations. [More]
Sometimes, a delivery person ends up bringing more than just a package or a pizza. And for a man who’d suffered a heart attack in a church, two UPS workers who were on the job happened gave him something much better, when they saved his life during their rounds. [More]
Tis the season: While American shoppers have been buying presents for loved ones in a quest to secure a spot on Santa Claus’ “Nice” list, there’s also the “Naughty” side of the population, set on snatching those gifts like the patron saint of holiday swiping, the Grinch himself.
Dear retailers: UPS has its eye you. In an interview with the wire service Reuters, the company’s CEO explained its efforts to avoid another disaster like the Christmas 2013 shipping delay that left many Americans sad and giftless. Namely, if retailers try any last-minute sale shenanigans while promising delivery by Christmas, it’s going to cost them. Money. [More]
An airline group, representing six major airlines and parcel services, filed a lawsuit aiming to block the Port of Seattle from implementing a pay increase that would make Seattle-Tacoma airport workers some of the highest paid in the country. [More]
A few weeks ago, reader Melissa got married. Congratulations, Melissa! Only she and her now-husband had to celebrate their marriage without the nerdy custom wedding rings that they had ordered from a jeweler in Canada. At first, UPS told the couple that their package was being held at customs and would be on its way soon. Then they lost it. Or it had been lost all along. [More]
We at Consumerist have wondered for years now why courier service drivers haven’t yet figured out that business and residential customers alike have security cameras. Like the office on Long Island that caught a UPS driver kicking and shoving a delicate box back to the truck when they had to refuse the delivery. [More]