From stories of waiting hours in line at a local cable office just to hand back your old cable box to tales of being billed hundreds of dollars for equipment that get “lost” in shipping even though you have tracking info showing they were sent back, one of the most frequent complaints we hear about cable companies is that it’s a huge pain in the derriere to return equipment. Comcast, in its bid to do things that aren’t always horrible and anti-consumer, announced today that its customers can now go the UPS store to return their Comcast stuff. [More]
Because not everyone has a professional 3D printer at home, but because everyone might have an interest in printing out say, a mug, a lamp, or even a bike, UPS says it’s adding 100 more stores to the list of locations that offer 3D printing. [More]
Every community has at least one business that has built up, over the years, an impressive collection of passive-aggressive warning signs. Where reader J. lives, that business is the UPS Store: an establishment where colorful clip art warns customers not to take more than one candy from the dish on the counter, because cameras are watching. Oh, sorry, “THE CAMERA’S.”
Gus’s fiancÃ©e shipped the invitations for their upcoming wedding to him in Ohio from her current home in California. Only they needed to arrive before Gus leaves for a long trip today. Sending them 2nd Day Air from a UPS store, the future Mrs. Gus didn’t expect them to be held for a few days to a different city in California. It was finally on its way and… delivered to the wrong place yesterday.
Mike owns a small business, and he ships a lot. He mostly used UPS, and says that he probably spends $12,000 on shipping annually. Of all of the company’s items to get damaged in transit, it had to be the one worth more than $5,000 that was insured, but not for the full value of the package. That’s just how the world works. UPS claims that the item was damaged due to improper packaging, which is interesting because the item had been packaged at a local UPS Store. But loyal Consumerist readers know that UPS Stores are franchises, not owned by UPS. This means that UPS can blame the damage on Mike, since he’s the one who paid someone else to package the item.
Michelle sold her engagement ring to a friend, and shipped it from a UPS Store in the Midwest. The ring was valuable, so she purchased $200 worth of shipping insurance on the ring and sent it on its way to New England. When the box arrived, it had been cut open and the ring removed. Michelle’s insurance claim was denied because the item was “improperly packaged.”
What is the standard for a UPS
store pickup center to release a package to someone who is not the addressee? Ace writes that apparently, one needs more than a signed note authorizing the pickup and an order from a UPS call center. What should have been a routine package pickup turned into a bizarre slap-fight.
Evan says a UPS store employee was so annoyed he wanted to ship packages at her store that she muttered about him under her breath to coworkers and even suggested he use USPS instead.
Kevin says employees at a Brooklyn UPS Store keep shaking him down for $1 when he brings in packages with pre-paid labels. He has paid the fee in cash before, but when he asked to settle up by credit card the employees turned him away.