Yes, mobile phone companies charge fees that seem kind of arbitrary, but Dan and his wife were under the impression that customer service representatives weren’t left to just make up the reasons why. Then they dealt with Verizon, which claimed that the $30 upgrade fee they were going to charge his wife to upgrade to an iPhone 5 not only couldn’t be waived as usual, but that the fee was to cover a sort of “how to use your new phone” class for iPhone users and in-store kiosk repair. Perhaps, in a global sense, this is why the company needs the $30, but the explanation sounded wacky to Dan and Mrs. Dan. They tried to find someone reasonable higher up the corporate food chain, but there was no such reasonable person.
By October 11, 2012