Terry, who was annoyed that the Disney Store refused to sell his family less than $10 worth of stuff without ID, has sent an update.
Rob emailed Steve Jobs to tell him that until Apple fixed reader Joel’s account that had been billed $50,000 for iTunes purchases, he wouldn’t buy another Apple product. Replying via iPad, Steve Jobs told him, “I wouldn’t believe everything you read from places like this.” Ohhhh snap! But it wouldn’t be Jobs who had the last laugh…
Knowzy.com, the website that’s been tracking which Jack in the Box stores were offering free Wi-Fi, reports that the restaurant chain has pulled the plug. The Wi-Fi offer came with the installation of HDTVs that displayed ads in the dining area, but those are gone too: “In mid-2009, the TVs and the Wi-Fi began disappearing. By the time McDonald’s made their free Wi-Fi announcement in December, Jack had completely dismantled his Wi-Fi network.”
I’m not usually amused at the customer service horror stories that arrive in our in box, but this one is just so over the top that I can’t help but laugh incredulously. The lesson here, which Kate sadly learned for all of us, is if Sony ever asks you out of nowhere to send in your Reader for an update, run away.
Maybe manufacturers need to rethink how warranties work when it comes to firmware updates. Justin’s Samsung Blu-ray player recently alerted him that there was an update available, so he told it to proceed. What he ended up with was a dead player. Now Samsung says because it’s out of warranty for repairs he has to pay them $90 to get it working again.
The next time you don’t get that job because someone in HR saw your Facebook pics of you at the weekend cosplay orgy, you’ll have only yourself to blame. (But not for the orgy, which sounded like a really good idea at the time.) Starting soonish–it’s being rolled out now–you’ll have the ability to set privacy levels for each status update. That sound you hear is the collective wail of moms everywhere who are about to be shut out of the more salacious aspects of their kids’ lives.
A couple of months ago, Nokia ruined the Wifi capabilities on Chris’s phone, and now he can’t get them to fix it. Well, actually they told him they will fix, but only if he pays for the “repair.” Ah, I see–this is a good secondary revenue strategy, Nokia. Sort of a protection racket! Well played!
Sometimes a company verifies that a bank account by making a couple of small deposits in it, then asking you to report back the deposit amounts. Don’t rely on that verification process to block any activity in the meantime, though. That’s what Suzette did with Ally bank, and she ended up with a $35 stop payment fee from her own bank.
If you’ve been waiting impatiently to get your data back on your Sidekick, here’s your opportunity. IntoMobile reports that T-Mobile has posted data retrieval instructions on its website. They note that most but not necessarily all contacts should be there, but if you’re one of the unlucky few who lost all of your data, T-Mobile has a shiny $100 gift card for you.
If you’re a gadgetophile like me, you love firmware updates because it’s like giving your smartphone, camera, or other mp3 player a mini-makeover. If you’re normal, however, don’t rush into it—the best thing to do is wait a bit and see what problems are reported from the front line. Take for instance this issue between 3G iPhones and Exchange servers, which no longer play well with each other after yesterday’s 3.1 iPhone OS upgrade.
NetworkWorld published its findings on the suspicious histories of the men behind new cellphone company Zer01 just two days ago, but they clearly sent someone behind the scenes scrambling. This afternoon they reported that Zer01’s parent company “has stripped its Web site down to only basic information,” and that “new details have also come to light suggesting a past connection between two of the involved companies, despite claims to the contrary.”
Earlier this week we wrote about how BoA told Jesse he could never have an account with them, but they wouldn’t give a specific reason. A lot of readers and tipsters suggested ChexSystems was the culprit, so we asked Jesse if there was something in his credit past causing the problem.
After reading about how Jesse was banned for life from Bank of America for no clear reason, other readers wrote in with similarly bizarre BoA stories. Wayne was locked out of his new account after he opened it and charged a $75 overdraft fee. Chris was sent checks linked to a duplicate account and then charged penalties when the checks bounced. Edward’s new account was closed but the CSR refused to tell him why, and he was charged a $60 “research fee” for the closing. When Edward went to a BoA branch to clear things up, he says the employee there told him, “That’s why you don’t open up accounts online.”
Vonage apparently rustled up a map and is now apologizing to customers who were accidentally charged international rates for their domestic calls. Reader J.R., who in April received a $38 bill after Vonage billed a call to Los Angeles as a call to Algeria, sent us the telecom’s apology note…
REI’s Director of Corporate Communications contacted us with an official statement about the recent showdown between two Loomis security guards and a customer with an iPhone at one of their Seattle stores. She says despite the document Shane says he was forced to sign at the police station, he is not banned from their stores. Below is REI’s official statement.