Last week we shared with you the story of reader Brian, who was ready to chuck his Nook tablet and trade it in for an iPad, if he hadn’t been long past the return window. He wanted to rent some movies and watch them while traveling abroad and without Internet access. This seemed reasonable, and Nook documentation explains how to do this, but his tablet wouldn’t let him. A possibly well-meaning and definitely misinformed customer service representative told him that downloading a rental wasn’t possible. They were wrong. [More]
Yesterday, we told you about the California man who said he lost his house to foreclosure but who is being held responsible for the squatters who have moved into his former house because Bank of America has yet to assume the title to the property. Today, we bring you the bank’s side of the story. [More]
You probably remember last week’s story of the Delta passenger accused of not only slapping a 19-month-old child but also using an unpleasant racial slur while doing so. Looks like that man’s employer isn’t exactly thrilled with the publicity caused by the incident. [More]
Yesterday, we shared the story of Nick, a university information technology professional who bought a computer for a new employee that already had Windows 8 on it, tried to downgrade to Windows 7, and was told that doing so would void his warranty. While the person at Enterprise support he spoke to may have said this, it is not, strictly speaking, true. That’s great to hear. The bad news, of course, is that someone told Nick this in the first place. An ordinary customer who doesn’t work in IT would be completely confused at this point. [More]
You may remember the story from mid-January of the waiter at a Houston restaurant who refused to serve a family because they had insulted a boy with Down Syndrome in the next booth. Not everyone would have made such a stand, especially when it could mean losing one’s job. [More]
Yesterday, we told you about the Massachusetts man who withdrew $1,800 from Sovereign Bank, then took it over to pay his mortgage at Citizens Bank, only to have $1,400 of it confiscated for allegedly being counterfeit cash. Except it wasn’t. [More]
You may remember reader Linda, who ordered a computer from Kmart with 2-day shipping as a Christmas gift for her mother. Kmart’s idea of “2-day shipping” that they charge extra for turned out to be “2-week shipping” once they actually got around to shipping the computer. That wouldn’t be so bad if it weren’t, you know, a Christmas gift, and if Kmart planned to ship it before December 24th. Based on the information in the post, the nice people at Kmart’s executive customer relations department tracked Linda down, which is impressive and only a little bit unnerving.
Earlier this week, we shared the story of reader Michael, who bought a pricey 3-D smart television from Amazon. His family thought it was pretty awesome until the set’s remote would no longer work. A few different repair teams weren’t able to make the TV and its remote work together permanently. Would he be left with a great big TV set that he couldn’t even use to watch YouTube videos? Sure, that’s a first world problem, but consumers deserve to get what they pay for. We posted about Michael and his TV. Coincidentally, after the post went up LG contacted him with a resolution.
Back in April we told you about a New Jersey man who was stuck in a bureaucratic battle between church and state, as he tried to figure out why he needed to repay more than $19,000 in unemployment benefits he’d believed he was entitled to. After pulling their heads out of the sand at the shore, officials have realized the man was right all along.
Last week’s exciting Kinect Dashboard update for Xbox 360 consoles didn’t just ask users to waive their right to sue and make customers pay to be advertised to. It also appears to have caused problems with a number of consoles. Nothing major: it just keeps them from reading any discs…no, wait, that is major. Microsoft representatives say that this is a coincidence, and that customers with freshly broken consoles need to send them in for repair for $100 or so.
Last week, a baggage handler at the Reno-Tahoe International Airport made headlines when she said she was fired for refusing to stow a visibly ailing dog onto a plane. As sometimes happens when these stories get pushed into the spotlight, the handler has now been offered her old gig back.
Many of you read last week’s story about the man in Washington state who spent the weekend in jail because a Chase employee was convinced that the completely legitimate cashier’s check he was trying to cash was a forgery. Well, it appears that the two sides have put aside their differences and worked out an agreement.
Well, that was fast. The reader and Best Buy employee who wrote in earlier this week about the threat of termination being used to make employees generate more credit card applications from customers. (Or, as the headline put it, “cram credit cards down customers’ throats.”) The tipster wrote back in to let us know that management in this particular region has backed down. While offering credit applications is still an important part of the job, working twelve shifts without persuading any customers to apply is no longer grounds for automatic termination.
Calling it a “bug,” Apple has responded to the backlash surrounding the revelation that iOS devices have been keeping track of their owner’s movements via a hidden file full of timestamped map locations by releasing a new software update designed to minimize the extent of the tracking. It does not, however, get rid of it.
You may remember last week’s story of the 6’9″ Horizon Air passenger who was removed from the plane after a flight attendant asked him to move his long legs out of the aisle. Well, over the weekend we received updates from both the airline and the original tipster, and it appears all parties have been able to work things out.
The misplaced cobra at the Bronx zoo has been found, coiled and hungry in a dark secluded corner of the reptile house, CNN reports. After the snake went missing, zoo officials closed down the snake exhibit and started searching ceaselessly for the missing creature. Though the zoo kept stressing the cobra was probably within the reptile house, that didn’t stop the deadly snake from setting the public’s imagination on fire, with national media coverage, a keyboard-playing appearance on Conan, and a 200,000 follower strong satirical Twitter account.
You might remember our story from January about a Walmart greeter in Florida who was fired after getting punched by a customer. Earlier this week, the man who threw the offending fist was given one year probation.