Adam Fagen

Man Accused Of Hacking United Airlines Website, Stealing Travel Vouchers

There are a few ways you can earn travel vouchers that let you fly on the cheap or for free, but slipping in the back door and stealing them could also earn you a trip to court. That’s the lesson playing out right now in Utah, where officials charged a man with a slew of crimes including theft after he allegedly hacked United Airlines and boosted unredeemed vouchers. [More]

Rachel

An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey

A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey.  But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]

Rachel

Travel Agents Accuse United, American & Delta Airlines Of Price Conspiracy

Last summer, the Department of Justice announced that it had opened an investigation into alleged collusion between major airlines to keep ticket prices high. Now, a group of travel agents are accusing three major airlines of also conspiring to raise prices for trips with multiple stops.  [More]

Adam Fagen

Unnecessarily Deployed Emergency Slide Could Cost United Airlines As Much As $30,000

Earlier this week, a United Airlines flight attendant quit her job in dramatic fashion when she deployed the emergency slide and exited the plane without explanation. It might seem like a laughing matter, but not to the airline that has to repay to replace the slide.

[More]

(Adam Fagen)

Flight Attendant Deploys Emergency Slide For No Reason, Leaves Plane

Just days after an airplane’s emergency slide came hurtling to the ground, landing in an Arizona yard, the emergency device is once again the center of an unusual story: a United Airlines’ flight attendant allegedly deployed a slide, rode it down, and walked away from her job after her plane landed in Houston on Monday. [More]

frankieleon

United Airlines Flight Turns Around After Passenger Wouldn’t Stop Doing Yoga

We’re no strangers to the idea of one unruly passenger prompting a commercial flight to change course, but who would have ever thought someone could disrupt a flight by doing something so peaceful as yoga and meditation? Folks, it can happen, and it did. [More]

Paul Thompson)

U.S. Airlines Providing Travel Waivers To Some Passengers After Brussels Attack

In light of today’s attacks in Belgium, several U.S.-based airlines are waiving their typical rebooking penalties and fees for travelers flying from, to, or through Brussels and several other European cities.  [More]

(Adam Fagen)

United CEO May Have Made Millions By Returning Early From Heart Transplant

United Airlines CEO Oscar Munoz returns to work on Monday only two months after a heart transplant. Was the airline exec’s speedy recovery spurred by a desire to get back to business, or did Munoz return earlier than planned because it was the only way to earn his full bonus?
[More]

Rdog Xtreme

U.S. Airlines Competing To Nab One Of 20 New Scheduled Routes To Havana

Now that the United States and Cuba have decided to let bygones be bygones and relations are thawing between the two countries, more Americans will soon have the chance to visit the nearby island nation by air. There will be 110 new scheduled routes to Cuba, with 20 of those flying daily to the country’s capital of Havana, and major U.S. airlines are stepping up to the plate to bid for the first regularly scheduled, non-charter flights. [More]

Major Airlines’ Regional Partner, Republic Airways, Files For Bankruptcy Over Pilot Shortage

Major Airlines’ Regional Partner, Republic Airways, Files For Bankruptcy Over Pilot Shortage

Two years ago, regional airlines warned that new regulations, higher costs of school, and lower salaries had led to a shortage of pilots for the companies that typically handle the smaller, regional routes for larger airlines. Now, one short-haul carrier says that lack of pilots is the reason it’s filed for bankruptcy.  [More]

Woman Claims Her Bag Was Peed On While In United Airlines’ Possession

Woman Claims Her Bag Was Peed On While In United Airlines’ Possession

It’s not often you hear about airlines and urine twice in one day, but apparently that’s the case today. Just hours after a man said he sat in a pee-soaked American Airlines seat, a United Airlines passenger claims an airline employee urinated in her bag. [More]

Airlines Offering Fee Waivers After Winter Weather Snarls Flights

Airlines Offering Fee Waivers After Winter Weather Snarls Flights

High winds and an impending snowstorm have brought a number of delays and cancellations to air travel into and out of Chicago airports today. As a result, many airlines are now offering to waive fees for travelers seeking to change their plans.  [More]

United Airlines Reverses Policy After Four Years, Will Let Families Pre-Board Again

United Airlines Reverses Policy After Four Years, Will Let Families Pre-Board Again

United Airlines is changing course after four years, announcing that it will once again allow families with young children to board early. [More]

World Health Organization Declares Zika Virus “Emergency”: Which Airlines Offer Refunds, Rebooking?

World Health Organization Declares Zika Virus “Emergency”: Which Airlines Offer Refunds, Rebooking?

The World Health Organization officially declared the Zika virus, a mosquito-borne illness that has been linked to birth defects in thousands of babies, an International Health Emergency. [More]

American Airlines Bringing Back Free Snacks, Meals On Some Flights

American Airlines Bringing Back Free Snacks, Meals On Some Flights

Nearly two months after United Airlines said it would turn back the clock and start providing passengers with free nibbles, American Airlines is also jumping on the snack bandwagon, once again offering complimentary treats — and, on some flights, free meals — to economy-class travelers. [More]

Airlines Allowing Travelers To Zika Virus-Affected Countries To Cancel, Postpone Trips At No Cost

Airlines Allowing Travelers To Zika Virus-Affected Countries To Cancel, Postpone Trips At No Cost

UPDATE: JetBlue is also offering refunds for travelers with tickets to regions affected by the Zika virus. [More]

Flying On United Could Soon Mean More Legroom For Travelers With Airline’s New Plane Plans

Flying On United Could Soon Mean More Legroom For Travelers With Airline’s New Plane Plans

If you’re sick of folding yourself into a seat on one of United Airline’s 50-seater planes, relief is in sight in the somewhat near future. The Chicago-based carrier says it’s going to ditch many of those smaller aircraft, while planning to buy a bunch of larger planes for its fleet. [More]

10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers

10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers

Five years after United Airlines and Continental finalized their mega-merger, the resulting carrier has struggled to deal with both unhappy passengers and employees, and remains at the back of the customer satisfaction pack among the nation’s major airlines.
[More]