united airlines

KARE

Dog Goes On 3,600 Mile Journey After United Puts Him On Wrong Flight

In just a few days, one puppy did more flying than many adults will do in a year, traveling on four different planes for a total of 3,600 miles — all because United Airlines put him on the wrong flight. [More]

Fox 7 Austin

National Guardsman Says United Wrongly Charged Him $200 For Checked Bag

A National Guardsman returning home to Texas following nearly two years in Afghanistan says United Airlines broke its own policy by charging him $200 to check a bag full of gear. [More]

Rick Drew

United Passenger Says She Was Forced To Pee In Cup; Airline Has Different Story

A passenger on a recent United/Mesa Airlines flight claims that the plane’s cabin crew refused to let her use the restroom, forcing her to urinate in a cup. However, the airline contends that staff never made this demand. [More]

Adam Fagen

United Apologizes After Agent Cancels Passenger’s Ticket For Recording Her

Another day, another story of United Airlines being horrible to its customers. Thankfully, this incident doesn’t involve anyone being dragged forcibly off a plane or being flown to the wrong continent. This time, United is apologizing to a passenger whose ticket was canceled after he used his phone to record his interaction with airline employees. [More]

ABC-7

United Airlines Accidentally Sends Passenger To San Francisco Instead Of Paris

What was supposed to be a seven-hour flight turned into a 28-hour ordeal for a United Airlines passenger recently, after a passenger was able to board a plane to San Francisco instead of her intended destination, Paris. [More]

Congress Asks Airline Industry To Explain Why It “Hates The American People”

Congress Asks Airline Industry To Explain Why It “Hates The American People”

While no one was forcibly dragged out of room 2167 of the Rayburn Office Building during this morning’s Congressional hearing on the airline industry, lawmakers from both sides of the aisle appeared to be united (but not United) in their distaste for byzantine booking systems, lack of options, and the billions of dollars in add-on fees collected by carriers. [More]

jbjelloid

United Airlines CEO Says More Changes Coming

Following an incident in which a passenger was violently removed from a flight, United Airlines last week unveiled a number of policy changes — including increasing compensation for bumping passengers, reducing overbooking, and providing more employee training — meant to ensure such incidents don’t happen in the future. Now, the carrier’s CEO says those changes won’t be the last. [More]

Audra Bridges

United Airlines Reaches Confidential Settlement With Forcibly Removed Passenger

United Airlines and Dr. David Dao — the paying passenger who was forcibly removed from his seat to make room for an airline employee — have reached a deal that preempts a potentially lengthy legal battle. Though what that settlement entails will likely remain a mystery. [More]

Audra Bridges

United Airlines Ups Compensation For Bumped Passengers To $10K

Over the past several weeks, United Airlines has taken steps to put an April 9 incident in which a passenger was violently removed from a flight behind it: revising crew travel policies, discontinuing the use of law enforcement to remove passengerscompensating passengers on the controversial flight, and, of course, issuing several apologies. Now the airline is revamping how it compensates passengers being bumped from flights and answering lingering questions from lawmakers.  [More]

kevindean

United Airlines Investigating After Giant Rabbit Dies During Flight

If you have a soft spot in your heart for animals, you might want to pass on this one: United Airlines is investigating the death of a giant rabbit that had been stowed in the cargo hold of a flight from London to Chicago. [More]

Adam Fagen

For Third Year Running, Spirit Airlines Still Scores Lowest For Customer Satisfaction

Even though Spirit Airlines ditched its loudmouthed, hate-embracing CEO Ben Baldanza, and pledged to improve performance, the discount carrier has once again come in dead last in a national customer satisfaction survey. [More]

InSapphoWeTrust

United CEO Says No One Will Be Fired Over Forced Removal Of Passenger

In the week since United Airlines made headlines when a ticketed passenger was aggressively hauled off his flight, the company has updated its crew travel policies to ensure passengers won’t get booted and compensated all travelers on the fateful fight. Now, the airline’s CEO says no employees will be fired over the incident. [More]

Audra Bridges

United Updates Crew Travel Policies So Passengers Won’t Be Booted Off Flights

It’s been a week since United Airlines made headlines for having a ticketed passenger bodily hauled off his flight so airline crew could have his seat, and the company is still in full damage control mode. United’s latest promise is that it has changed its policy so that last-minute staff travel arrangements won’t bump paying customers anymore. [More]

InSapphoWeTrust

United Pilots “Infuriated” By Passenger’s “Violent” Removal From Flight

Days after a United Airlines passenger was forcibly removed from his seat and dragged off a flight by Chicago Aviation officers, the union representing the carrier’s pilots is speaking out, saying it’s “infuriated” by the incident, and placing the blame squarely on security personnel. [More]

MartinRottler

Scorpion Fell On Passenger’s Head During United Flight, Stung Him

Two of the consumer news themes of this week have been terrible things happening to United Airlines passengers and live scorpions lurking where they shouldn’t. Why not bring these themes together? A man on a flight from Houston to Calgary over the weekend says that he was stung by a scorpion that fell out of an overhead bin onto his head. [More]

Paul McCarthy

Passenger Dragged Off United Airlines Flight Will “Probably” Sue, But Not Yet

In a press conference today, the legal team for the passenger who was forcibly removed from his seat and dragged off a United Airlines flight on Sunday by Chicago aviation officers who have since been placed on administrative leave pending investigation says the 69-year-old man will “probably” file a lawsuit over the incident, but not quite yet. [More]

Audra Bridges

United Airlines Will Compensate All Passengers Who Were On Controversial Flight

United Airlines remains in damage control mode after video of a passenger being forcibly removed from his seat and dragged down the aisle of a plane generated a public backlash. In the next step on its stumbling apology tour, United has announced that every other passenger who was on that flight will be compensated for their fare. [More]

Audra Bridges

United CEO Says Airline Won’t Use Law Enforcement Officers To Remove Passengers

When the news broke that a United Airlines passenger had been forcibly dragged out of his seat and down the aisle of a plane to make room for airline crew members, United CEO Oscar Munoz put the blame squarely on the passenger, calling him “disruptive and belligerent.” That didn’t go over well with the public, and now Munoz is doing an apology tour, promising that “This will never happen again.” [More]