united airlines

Adam Fagen

For Third Year Running, Spirit Airlines Still Scores Lowest For Customer Satisfaction

Even though Spirit Airlines ditched its loudmouthed, hate-embracing CEO Ben Baldanza, and pledged to improve performance, the discount carrier has once again come in dead last in a national customer satisfaction survey. [More]

InSapphoWeTrust

United CEO Says No One Will Be Fired Over Forced Removal Of Passenger

In the week since United Airlines made headlines when a ticketed passenger was aggressively hauled off his flight, the company has updated its crew travel policies to ensure passengers won’t get booted and compensated all travelers on the fateful fight. Now, the airline’s CEO says no employees will be fired over the incident. [More]

Audra Bridges

United Updates Crew Travel Policies So Passengers Won’t Be Booted Off Flights

It’s been a week since United Airlines made headlines for having a ticketed passenger bodily hauled off his flight so airline crew could have his seat, and the company is still in full damage control mode. United’s latest promise is that it has changed its policy so that last-minute staff travel arrangements won’t bump paying customers anymore. [More]

InSapphoWeTrust

United Pilots “Infuriated” By Passenger’s “Violent” Removal From Flight

Days after a United Airlines passenger was forcibly removed from his seat and dragged off a flight by Chicago Aviation officers, the union representing the carrier’s pilots is speaking out, saying it’s “infuriated” by the incident, and placing the blame squarely on security personnel. [More]

MartinRottler

Scorpion Fell On Passenger’s Head During United Flight, Stung Him

Two of the consumer news themes of this week have been terrible things happening to United Airlines passengers and live scorpions lurking where they shouldn’t. Why not bring these themes together? A man on a flight from Houston to Calgary over the weekend says that he was stung by a scorpion that fell out of an overhead bin onto his head. [More]

Paul McCarthy

Passenger Dragged Off United Airlines Flight Will “Probably” Sue, But Not Yet

In a press conference today, the legal team for the passenger who was forcibly removed from his seat and dragged off a United Airlines flight on Sunday by Chicago aviation officers who have since been placed on administrative leave pending investigation says the 69-year-old man will “probably” file a lawsuit over the incident, but not quite yet. [More]

Audra Bridges

United Airlines Will Compensate All Passengers Who Were On Controversial Flight

United Airlines remains in damage control mode after video of a passenger being forcibly removed from his seat and dragged down the aisle of a plane generated a public backlash. In the next step on its stumbling apology tour, United has announced that every other passenger who was on that flight will be compensated for their fare. [More]

Audra Bridges

United CEO Says Airline Won’t Use Law Enforcement Officers To Remove Passengers

When the news broke that a United Airlines passenger had been forcibly dragged out of his seat and down the aisle of a plane to make room for airline crew members, United CEO Oscar Munoz put the blame squarely on the passenger, calling him “disruptive and belligerent.” That didn’t go over well with the public, and now Munoz is doing an apology tour, promising that “This will never happen again.” [More]

Bernal Saborio G. (berkuspic)

Does The Fine Print In United’s Contract Prevent Kicked-Off Passenger From Suing Airline?

A lot of people are saying the United Airlines passenger who was forcibly booted from a Sunday afternoon flight should sue the carrier, while others say he can’t sue because of fine print in United’s 37,000-word customer contract. Turns out he probably can take the airline to court, but whether or not he’d prevail is unclear. [More]

Audra Bridges

United Says Controversial Flight Wasn’t Overbooked; Airline Crew Just Needed The Seats More

United Airlines is still in damage-control mode today in response to the public uproar over a passenger who was forcibly removed from a flight earlier this week. Now the carrier is clarifying that this flight wasn’t “overbooked;” it just really needed the seats for United crew members. [More]

Audra Bridges

United Airlines CEO: Passenger Dragged Off Flight Was “Disruptive And Belligerent”

In a letter to employees late on Monday night, United Airlines CEO Oscar Munoz said he “emphatically” stands behind workers amid the uproar over videos showing a passenger who was forcibly pulled from a flight on Sunday by airport police, after he became “disruptive and belligerent.” [More]

Internet Redefines “Re-Accommodate” For United Airlines

Internet Redefines “Re-Accommodate” For United Airlines

Amid the uproar over videos that show a United Airlines passenger being forcibly pulled from his seat and dragged off a flight that was overbooked, the carrier’s CEO Oscar Munoz issued a statement apologizing for ” having to re-accommodate” customers on the flight. The internet has, of course, redefined that word for the airline many times over. [More]

Audra Bridges

Videos Show United Airlines Passenger Dragged Off Overbooked Flight

United Airlines is apologizing for overbooking a flight from Chicago to Louisville on Sunday night after a video posted on social media showed a passenger being pulled forcibly from his seat and dragged off the plane. [More]

Bernal Saborio G. (berkuspic)

United Airlines Passenger Arrested After Officials Find Fake Bomb In His Suitcase

There are many things you could do to annoy your fellow flyers — from eating a tuna fish sandwich to breaking into song — but carrying around a fake explosive device in your suitcase and forcing the flight to be delayed for nine hours is guaranteed to ruin everyone’s day, and a good way to end up in custody.. [More]

InSapphoWeTrust

United Airlines Slammed For Denying Boarding To Passengers Wearing Leggings

While it’s not uncommon for an airline to require a certain dress code for passengers, United Airlines has found itself in the social media crosshairs for refusing to allow young girls to board a flight because they were wearing leggings. [More]

frankieleon

Thousands Of Flights Cancelled Today And Tomorrow Because Of Massive Winter Storm

If you were planning to travel to the Northeast this week, you’ll probably need to change your itinerary, as more than 1,000 flights have already been canceled in advance of a massive snowstorm.. [More]

United Airlines

United Officially Launches New Plane With Business Class Sleep Cubicles

People like to sleep on long flights, and United Airlines is hoping that people with plenty of money to spend will be interested in napping their way across the country and around the world in comfy isolation pods. That’s the idea behind the airline’s new Polaris business and first-class cabins, which has seats that fully recline and cubicles for napping privacy. [More]

Bernal Saborio G. (berkuspic)

United Airlines Passenger Says Dog Died After Flight From Detroit To Oregon

Three years ago, United Airlines felt the internet’s wrath when a photo surfaced showing a caged dog the carrier had allegedly left out in the rain on an airport tarmac. Now, the airline is once again facing claims it harmed an animal, after a woman accused the airline for being responsible for the death of her dog. [More]