A regular Victoria’s Secret customer in Wisconsin says that she was surprised when she brought her merchandise to the checkout at her local store, and they served her with what she calls “divorce papers,” banning her from shopping at the lingerie chain. What? What right do they have to do that? It turns out that she wasn’t just any customer. [More]
It’s difficult when a brand or a product that you and your family have relied on for decades fails you. It adds an extra layer of annoyance to a regular old consumer problem. Leslie had a pair of Hanes underwear and the waistband began falling apart after only one washing. She happens to be from North Carolina, and had family members who worked for Hanes. She can’t afford to buy one-use underwear, and it being Hanes added an extra later of sadness. So she wrote to Hanes. [More]
G. writes that she learned something during a recent shopping trip to Gilly Hicks that shocked her. While customers can’t try underwear on in the store fitting rooms, they can try it on at home and return it. However, once the underwear is returned to the store, it’s destroyed. G. finds this shocking and wasteful, but it’s no big secret. It’s a common retail practice for returned underwear to be “damaged out,” or put aside for later destruction, when it’s been returned.