Alex and his wife bought into a Groupon offer for Gap, where you could buy $50 worth of merchandise for $25. Everything was going great until they ran into a manager at their local store who refused to even ring up the pants they’d chosen, saying anything already discounted wasn’t eligible for the offer.
Terry Hoskins, the guy in Ohio who bulldozed his home earlier this month to prevent it from being taken back and auctioned off by his bank, is now the subject of a song. Someone else made t-shirts and caps–they feature a bright yellow bulldozer and the words, “Take ‘Er Down”–that are being sold to raise money for him. WLWT says Hoskins didn’t break any laws by dozing the home, but as he puts it, “I still have a mortgage of ($160,000). I still (have) to pay that.”
A man in Ohio grew so angry at his bank for refusing to work with him to keep his home that he bulldozed it. He told WLWT News, “As far as what the bank is going to get, I plan on giving them back what was on this hill exactly (as) it was. I brought it out of the ground and I plan on putting it back in the ground.”
Some members of the Entertainment Consumers Association (ECA) are pretty upset that the consumer advocacy group for gamers removed the ability to turn off auto-renewal on member accounts. They’ve also removed the phone number you used to be able to call to cancel. In fact, the only way to cancel your ECA membership now is to mail them a letter–and if your request isn’t processed at least 30 days before your membership is due to renew, you can expect to be charged again. Update: The ECA has responded, but their formal statement leaves a lot of questions unanswered.
Yesterday, the New York Times wrote about a judge in Arizona who forced Wells Fargo to explain why it keeps stalling and being uncooperative with a customer who has been trying to get a loan modification request approved. Sadly, in the past week we’ve gotten two separate emails from homeowners who are also having trouble with getting banks to approve their requests for the government-sponsored loan modifications. “Who can we contact to complain?” asks one frustrated customer.
We think AT&T just stole about $157 from commenter Spoco. They applied the payment as always via his Amex card, but then said that it was declined and auto-debited it a second time a month later (+ late fees, of course). The only problem is, it wasn’t declined, and Spoco has proof. He just can’t get anyone at AT&T to care.
A North Carolina woman out walking her dog last month was sprayed in the face with a gypsy moth pesticide, and subsequently developed “a severe rash and other flu-like symptoms, breathing complications, and nausea for several days.” Unfortunately, her doctor can’t treat her properly because the company that makes the spray won’t tell him what’s in it.
Courey Gouker’s recent experience with American Express encapsulates every trick the company has pulled in the past few months to drive away their customers, including dropping the credit limit, hiking the rate, and even offering him a cash bonus to pay off his balance in full. In addition, the company’s CSRs made promises to him that they didn’t keep, and notes on his account have gone missing. About the only thing they haven’t done is email a photo of the CEO flipping him the bird.
Update on “Casio Voids Warranty, Claims There’s A Fingerprint Inside New Camera“: After Sam’s story went live on Consumerist and he got escalated at Casio, they repaired his camera fully under warranty, acknowledged their mistake, and gave him a free 8 Gig Class III SD card. Sam writes, “Once the right people found out things moved around quickly.”