Norbert says he spotted a $15 fee for “Unlimited Ask a Tax Expert” on his friend’s return, and customer service told him he’d either have to pay the fee or re-do his return. The friend paid the fee and are now awaiting the refund.
Founded in 2005, Consumerist is an independent source of consumer news and information published by Consumer Media LLC, a not-for-profit subsidiary of Consumer Reports.
Want Consumerist in your inbox? We will not sell or rent your email