While we’ve been critical of the Comcast/Time Warner Cable merger, the motivation behind that deal is clear: It would instantly add 10 million customers to Comcast’s bottom line and give the company control over cable/broadband access for the two largest markets in the country. The reasoning behind the less-scrutinized marriage of AT&T and DirecTV isn’t as cut-and-dry. [More]
A year after the combination potty/iPad stand took home an award for Worst Toy of the Year, an app from BabyFirst and AT&T U-Verse that your youngsters could use while pottying on last year’s winner has been crowned the worst for 2014. [More]
Cable and telecom companies love to sell you on the convenience and affordability of bundles combining phone, TV and Internet service onto one bill. But what they don’t tell you is that shedding that bundle could end up in a billing nightmare. [More]
Earlier this morning, AT&T U-Verse subscribers woke up to an alarming, unexplained Emergency Alert Message on their screens. Now the company is trying to shed a bit of light on what exactly happened. [More]
This morning, some AT&T U-Verse subscribers woke to an alarming message displayed on their TV screens declaring a vague emergency, without any mention of it being a test. [More]
Given that it’s only been on the airwaves since yesterday, you probably haven’t had a chance to check out Al Jazeera America, and if you’re an AT&T U-Verse customer, you can’t watch the new news channel because the cable company doesn’t carry it. However, Al Jazeera’s owners say AT&T is contractually obligated to carry the station and have filed a lawsuit to prove their point. [More]
Brie would like U-Verse service from AT&T. Well, that’s not quite true: she had DSL until five months ago, when she reports that the company disconnected it without notifying her first and said that they would be laying fiber and connecting her house soon. By “soon,” they meant “January.” Then they needed another six weeks. Six weeks later…well, that’s when she wrote to Consumerist, so you can guess how that turned out. AT&T isn’t really in a hurry to connect her to the Internet. [More]
Since yesterday afternoon, some people in various parts of the southeastern U.S. — and as far west as Texas — have been without AT&T U-Verse service. [More]
For the past few weeks, AT&T workers have been installing a new U-Verse box next to Consumerist reader TJ’s house. And while the company does have an easement that allows for one truck to pull up on the grass, he says they are ruining his lawn and getting him in trouble with the city. [More]
Tonya has had it. She makes a habit of contacting companies that send her junk mail and asking them to stop, because she’d rather not have anyone kill trees to tell her about products she didn’t want in the first place. Most companies have been very good about this, but there’s one notable exception. She’s been fighting with AT&T to be removed from the U-Verse mailing list for a year and a half now. They won’t leave her alone. She wrote to the CEO, who passed her on to her very own executive customer service representative. This person hasn’t been able to stop the mail, either.
AT&T U-Verse demonstrated great customer service when Trey needed a new receiver. They zipped a wireless one right out to him using UPS Next Day Air. It arrived on a Saturday. and Trey was quite impressed. He didn’t stay impressed, though. AT&T went to the expense of using Next Day Air while neglecting to notice that doing so was kind of useless, because AT&T wouldn’t be able to activate the new receiver until 8 P.M. on Tuesday. Oh, well, at least it was all installed three days early. [More]
Consumerist reader Thomas has been an AT&T U-Verse customer for about four years and says that whenever there has been a problem, the service techs have been prompt and friendly. But then he decided to make the mistake of moving to a new house only a few miles away, and now he’s trapped in the customer service Death Star.
Cameron moved recently, but not all that far away. Just to another apartment within the same building. Not so bad. He’s been an AT&T DSL customer for six years, but the Death Star wants to wean customers off DSL and get them onto U-Verse. Cameron was told that he couldn’t be reconnected to DSL down the hall, so he upgraded to U-Verse. Only the upgrade is more of a downgrade. To lower Internet speeds and static on the phone line.
Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee.
After trying several times to get through to customer service to get her bill adjusted, reader C was finally connected to the right department. Problem was that no one was talking to her, but she could hear their personal conversations in the background. She then asked loudly through the receiver “Does anyone at AT&T care about the customer?” Allegedly, she heard back “**** you,” a laugh, and someone saying, “she can call all she wants, she’ll never get through.”
Citing low demand and a high cost, AT&T U-Verse has ditched ESPN 3D from its lineup. The move is yet another sign that 3D TV may not be the wave of the near future, as the expensive technology struggles to make headway in the marketplace.
Like suddenly cool again hypercolor shirts, AT&T has brought back another retro trend back from the dead – metered bandwidth with charges for overages. The ISP yesterday imposed a 150 GB a month cap on all DSL customers. If you go over it more than three times in your account lifetime, you will get a $10 charge for every 50 GB in excess. U-verse customers will have a 250 GB cap. Ah, nostalgia, it feels just like Compuserve all over again! So how do you go on a bandwidth diet?