We had a hunch this would happen when Time Warner Cable unceremoniously gave customers two-weeks notice that they would soon be paying a monthly modem rental fee for equipment that was already installed — the cable company is now a defendant in two identical lawsuits filed earlier today. [More]
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Two Class-Action Suits Filed Over Time Warner Cable’s Modem Rental Fee
By 11.13.12 — Updated: 11.14.12
Time Warner Cable Charged Me Rental Fee For Modem I Returned Months Ago
By 11.7.12
Since Time Warner Cable announced its controversial monthly fee for cable modems, the company has reassured customers they could avoid the fee by buying their own modem. Which would be great, if TWC actually kept track of whether or not you still have its equipment. [More]
Time Warner Cable Tells Customers “Oh, By The Way, You Now Have A Monthly Modem Rental Fee”
By 10.3.12
Time Warner Cable is irking an awful lot of customers, who recently opened their mail to find out that they are now going to be assessed a $3.95 monthly fee for renting the modem that is already in their home. [More]
Time Warner Cable To Expand Discounted, Capped Internet Plan. Don't Fall For It
By 5.4.12
In February, Time Warner Cable began offering lower-cost, capped Internet access to customers in some parts of Texas. Apparently this was a success, as the company plans to expand the option to other markets around the country. [More]
TWC Is Surprisingly Cool About Cutting Monthly Cable Bill
By 8.8.11
Reader Wonder_Kat is amazed at how TWC went out of its way to stop her from canceling cable service by letting her get it for only $15/month. [More]
Eugene Mirman Reads His Letter To Time Warner Cable
By 6.1.11
This is a video of comedian Eugene Mirman doing a dramatic reading of his complaint letter to Time Warner Cable that he paid for to have published as a full-page ad in a couple of local papers in Brooklyn. In the preamble, he helps to explain why, as several of you pointed out, the letter came off as rambling and discursive, as opposed to the more straight-shooting approach we usually advocate here. “I could write them an angry letter and someone would get it and think I was crazy,” he tells the audience. “I didn’t want that. I wanted them to know I was crazy.” [More]
TWC Responds To Comedian Eugene Mirman's Complaint Letter
By 5.27.11
Time Warner Cable has responded to the complaint letter published by their customer, comedian Eugene Mirman, as a full page ad in several papers. [More]
Customer Takes Out Ad In Papers To Publish Complaint Letter To His Cable Company
By 5.27.11
A Time Warner Cable customer decided to express his frustration with the cable company in a unique way, by running his complaint letter as an ad in several papers. That man was Brooklyn comedian Eugene Mirman, who is also the voice of Gene Belcher on FOX’s Bob’s Burgers. Here is that letter: [More]
Time Warner Cable: Thanks For Ordering Cable, But We Won't Have HD Boxes Until June
By 3.2.10
Reader CJ decided to order cable after not having it for several years. Turns out Time Warner Cable in LA is out of HD cable boxes… until June. [More]
Hey, Time Warner Customers, Ready To Pay For Fox?
By 1.4.10
Customers of Time Warner Cable may consider themselves the victors in the battle between their cable operator and the Fox network. After all, the two sides came to a last-minute agreement on New Year’s Day guaranteeing that TWC customers will still be able to catch up with Homer Simpson, Walter Bishop and Jack Bauer. But guess who’s gonna pay for that? Here’s a hint: It’s not Rupert. [More]
Fox And Time Warner Cable Threaten Football, Annoy John Kerry
By 12.31.09
Say what you will about John Kerry, but the man does not like the thought of missing football games. If that’s what you are looking for in a Senator — he’s your guy. For a while now, TWC and FOX have been embroiled in a dispute over what the TV network can change for its programming. Now FOX is threatening to pull its channels, including NFL games from TWC if it doesn’t get more money. [More]
TWC Accidentally Cancels Service, Leaves You Bored And Lonely During Holidays
By 12.18.09
Marisa is alone during the holidays, but it would have been nice to have TV, phone and internet to keep her company. Unfortunately, she says TWC randomly canceled her service for no reason. [More]
Developer Finds Security Hole In SMC Router Provided By Time Warner Cable
By 10.22.09
If you didn’t provide your own wireless router when you signed up for Internet access from Time Warner, you may have been given an SMC-branded modem/router combo that turns out is ridiculously easy to break into.
$40 Fee For Tech Not Showing Up
By 10.19.09
Michael and his family waited for four hours for a Time Warner Cable repair rep to pay him a visit, but says he got stood up, and stuck with a $40 cancellation fee for his troubles.
New Law Would Let FTC Stop ISPs From Capping Broadband Usage
By 6.19.09
We’ve looked at Time Warner Cable’s unnecessary, overly greedy attempts to slap meters on broadband usage before, and it’s clear to everyone but TWC that metering Internet is bad policy, but now Congressman Eric Massa (D-NY) is setting out to make the practice illegal.
Time Warner Cable: You're Not Getting HD Because FOX Stopped Broadcasting It
By 5.12.09
Reader Dave has graciously shared with us a tragic series of emails he sent to Time Warner Cable, the highlight of which comes when he tells them about the time that he called in because the New York City FOX affiliate wasn’t working (he wanted to watch the NY Football Giants) and was told that FOX 5 had decided to stop broadcasting in HD.
Metered Broadband A Necessity? TWC's Financial Statements Don't Think So
By 5.1.09
Consumers Union, publisher of Consumer Reports and parent company to Consumerist, took a look at TWC’s most recent financial statements and couldn’t find any evidence that they “needed” to switch to metered broadband. In fact, TWC’s costs have dropped even as they added subscribers.
TWC Delays Metered Broadband Test So They Can "Educate" A "Vocal Minority"
By 4.16.09
Anti-metered broadband advocates are rejoicing today as TWC admitted defeat and delayed its plan to expand metered broadband to Rochester, NY.
