Michael Froomkin is a law professor, a prolific blogger, and an aspiring treadmill owner. Unfortunately for him, he’s not also a regular Consumerist reader, so he thought that ordering a treadmill from Sears to be delivered to his house was a great idea. Sears seemed like the best choice out of the options available to him. He didn’t know that his future held a smashed treadmill, lots of early-morning robocalls, and a cascade of incompetence.
After purchasing a large piece of fitness equipment from Amazon, do not move. Ever. This apparently confuses the customer service representatives and sends you on a two-month odyssey of buck-passing, missed connections, confusion, and consumer mayhem. Vu writes that he has learned this lesson the hard way. He would like Amazon to come pick the damn thing up so he can get his refund.
I went down to Sears today in Oakland, California, and as I am walking by the treadmills this caught my eye. The sale price on this treadmill is .91 cents higher than the original price. Someone at Sears needs a to re-take basic math.
Actually, the portion of this sign that says, “save” bears no relation to the rest of the sign. It’s just a general reminder to all of us in life that it’s important to save things. Like receipts, memories, and rare stamps.