A month ago, Richard signed up for trash pickup service from ubiquitous chain Waste Management. They have not, to date, delivered the WM-branded trash can that he’s supposed to get, or removed any of the trash he already has at the curb. Instead, the drivers pick up the can and place it in the middle of his driveway, so he hits it with his car when he tries to leave the house. Nice. If they did this once, it would be annoying, but they’ve now done it twice while also ignoring all of his complaint calls and e-mails.