A United Airlines passenger has filed a lawsuit against the company, claiming that she fell down an escalator and was injured after the carrier failed to provide her with wheelchair assistance as promised. [More]
There’s the one time you realize too late that you’re in the wrong lane/don’t have your E-ZPass or otherwise fail to pay a toll as you should, and then there’s blowing through tolls 500 times before the police catch up with you.
Since bursting onto the transportation scene, Uber has served as a contentious rival for traditional taxis, with the industry arguing that the ride-hailing service has taken away business and depleted driver’s take-home pay. But a new report suggests that simply isn’t the case, at least in New York City, where traditional cabs continue to dominate the streets. [More]
What’s a luxury-loving customer to do when they want to ride in style? Uber has its “Black” tier of service offering trips in more luxurious vehicles, and now Lyft is launching a new offering called Premier to compete for those customers willing to pay for the privilege of a fancier car. [More]
Uber has been called out in the past by blind customers and advocacy groups for the blind for drivers who refused to transport service animals, settling a lawsuit over that issue in May with the company promising to take steps to prevent such discrimination. But it seems some drivers still don’t understand that they’re required to accept service animals, with police in Orlando arresting an Uber driver who allegedly drove away from blind passengers with guide dogs. [More]
Don’t have a car, but want to work for Lyft or Uber as a driver? Hertz is hoping it can squeeze some extra miles out of its older cars with new deals it’s just announced to supply rentals to the ride-hailing companies. [More]
The next time your Uber driver takes a turn too fast or slams the brakes at the last second, Uber will know. The company says driver behavior will start to be tracked through its app soon. [More]
While Uber is changing its app to make it easier for customers to see what they’ll pay for a ride upfront, the new version will make it harder to know when “surge pricing” has taken hold. [More]
Times used to be, airlines were so busy fighting each other for passengers, they ended up losing money instead of making it. But American Airlines CEO Doug Parker says things are different now that many of the major carriers have merged: huge losses are a thing of the past, Parker thinks, predicting smooth skies for the big airlines from here on out. [More]
After hopping over to Uber from Amazon in January 2015, the head of the ride-sharing company’s global customer support operations, Tim Collins, is returning from whence he came: he’s stepped down from his job at Uber and is reportedly going back to Amazon.
In its latest effort to get more people to use its carpooling service UberPool, Uber is introducing guaranteed arrival times, so passengers won’t have to worry about being late, even if they’re picked up first and dropped off last. [More]
In some cities, Uber customers can choose to get a ride with UberPool, which allows users to share a car with strangers who are traveling along (or close to) their route. It looks like the ride-hailing company is trying to nudge folks toward selecting that option, with a new test of an “upfront pricing” feature that displays prices for both UberPool and the more expensive option, UberX. [More]
Though it might feel like you can turn a corner without seeing an ad for this ride-hailing app or that on-demand delivery service, Pew Research Center’s first-ever survey of how American adults interact with the new digital economy shows there’s a big difference between how many people have ever tried one of these services and the people who use them on a regular basis. [More]
If you’re looking for a ride in Austin you’ll have one less option starting today, after Uber and Lyft suspended operations there over city requirements that include fingerprint-based background checks for all drivers. [More]
Here’s how eCash for truck drivers at Toys ‘R’ Us was supposed to work. Authorized employees would load the cash on drivers’ debit cards, and the drivers would use that money for things like meals, lodging, and repairs to their vehicles. Employees other than drivers are not supposed to load up a debit card with company money, then withdraw cash at an ATM. Yet one man is accused of doing exactly that, taking out $1.89 million over a period of almost three years. [More]
For the first time ever, Super Bowl ticketholders will be able to take an Uber to the big game: the ride-hailing company has put down a big chunk of money to snag a special drop-off and pick-up zone near Levi’s Stadium in Santa Clara, CA, close to San Francisco. [More]