Andre has had issues with a Verizon equipment return spanning almost an entire year. Verizon claims that they never received the FiOS equipment that he sent back in March of last year. Andre sent the equipment back, and has the UPS tracking information to prove it. Verizon doesn’t think that he did, and has sent a collection agency after him for the $1800 he supposedly owes.
Luis dropped his busted LG EnV in the mail at the end of last year and tracked its progress as FedEx delivered the package to Verizon. Verizon, apparently unfamiliar with tracking numbers, doesn’t believe that Luis ever returned the phone, and insists that they’re owed a $320 replacement fee. Luis disputed the charge, but rather than investigate his claim, Verizon decided it would be easier to suspend his service. Now they want Luis—a customer of seven years who pays over $350 across six phone lines each month—to pay another $15 to reconnect the service they should never have disconnected in the first place. He writes: