Reader Greg accidentally ran his iPhone through the washing machine. Whoops. Luckily, he still had his old BlackBerry from his days with T-Mobile, so he swapped in his AT&T SIM card to the BlackBerry and fired it up. Unfortunately, his BlackBerry was still locked by T-Mobile, and they didn’t feel like helping a former customer.
If you own a G1 phone from T-Mobile, Google has added a special barcode scanning feature to its Product Search page just for you. Yeah, you’ve already got other barcode scanning apps, but this one integrates with Google’s search functionality so you can scan and see product search results in Google immediately. [Phandroid]
When a system update caused service failures and bugs in T-Mobile customers’ unlocked iPhones, the users emailed T-Mobile to alert them to the issue. Even though T-Mobile doesn’t offer the iPhone, they fixed the bugs and gave the users a service credit for the inconvenience.
Say you got a problem with your cellphone company and you want it solved, pronto. You’ve already called regular customer service and they’re either unable or unwilling to help you, or you’re just sick of waiting on hold. You’ve got things to do! That’s where executive customer service comes in handy. Just about every big company has a pack of these people who can basically walk on water within the company and get any problem solved. The key is reaching them. Naturally, you won’t find them in an overseas call center at the end of the 1-800 number. Rather, they’re attached to the corporate headquarters executive offices. Don’t worry, we did the hard part for you. Here’s up-to-date phone numbers for the executive customer service departments for Sprint, Verizon, T-mobile, and AT&T:
T-Mobile is running a “flip your pearl” promotion right now, where you can trade in your old Blackberry for at least $75 (or another phone for $50) when you buy and activate a new Blackberry from them. Your trade-in phone will have to meet certain conditions for the offer to apply. [FlipYourPearl via IntoMobile]
Chris was surprised to find that T-Mobile didn’t cancel his account as promised a few months ago. What’s worse, the note on his account that mentioned his cancellation request was missing, and nobody at customer service would help him. Chri works for a “very large consumer electronics company” that he won’t name (we’re pretty sure it’s Apple) and thinks customer service is important, so he gave up on the CSR angle and instead came to our site to find contact info for T-Mobile executives. One EECB later, Chris is free from T-Mobile and the ETF they tried to apply.
An international cellphone giant VS the big blue monster… what is your whim?
The rumor was true—T-Mobile has started offering cheaper unlimited voice plans to existing customers. Matthew wrote to us, “The TMO loyalty plans are showing up on the site as of today…we just moved to the Unlimited Loyalty Family Plan at $89.99, which is $10 cheaper than the 2000 minute Family Plan we’d been on.”
IntoMobile says that there’s a leaked screenshot going around that suggests new pricing due March 1st from T-Mobile. Among the new plans: $50/month for unlimited anytime minutes, and family plans starting at $90/month with additional lines at $40/month. There’s also a rumored $135 credit if you add a line and move a number over from another carrier. Is it true? We’ll know in about a week.
T-Mobile came in first in a J.D. Power and Associates study of cellphone customer care performance, with 755 out of a possible 1,000 points. Actually, though, all the carriers came in above the 700 point range except for Sprint, which was in the 600s. [RCR Wireless]
So one of our readers posted that Tmobile complaint video (Tmobile: Pay $25.65 To Talk To Us About How We Overcharged You For $25.65) in the official Tmobile forums, where it was promptly deleted by the forum moderators because the video contains cursing. That’s not the special part, the special part is that the forum mod contacted the poster and admitted that what lundyncanada is experiencing is an error and they’re going to try to reach out to her and solve her problem. So for those of you who ragged on her for expressing her frustration and said that cursing doesn’t get you anywhere, you were wrong. Here’s Benny’s post and the messages the mod sent in reply:
Hey, did you know that people who don’t use their cellphone very often can save money by switching to a pre-paid cellphone plan? They’re not just for people who can’t get regular cellphones anymore! In fact, many smart, frugal people avoid contact hassles and save money by getting a pre-paid phone.
Wanna save on your Tmobile bill? Ask your company’s partnership rep if they have an employer discount available. Then you can call Tmobile Corporate Migrations at 877-453-8824 and claim your discount. In fact, if you Google that number, you can find the names of a number of companies and organizations that give their members Tmobile discounts. Perhaps you belong to one of them. (Thanks to Romeo!) (Photo: Ed Yourdon)
A Time Out New York reporter paid nearly double MSRP for a new G1 phone she bought off Times Square from Cellular Stop. After she realized she’d been had (internet access and texting were sold to her as “add-ons”), she went back to the store asking for an explanation. Instead, she says, six clerks began circling her and her friends, screaming and cursing and threatening to “break” their “fucking faces.” Her friend was tossed against a wall and another clerk tried to smash her camera.
Bill says that an EECB (executive email carpet bomb) follow up to a BBB complaint solved his $500 billing dispute with TMobile, and he couldn’t be happier.
The similar price increases, coming at similar times, Kohl said, “is hardly consistent with the vigorous price competition we hope to see in a competitive marketplace.”